Technical Service Representative

2 weeks ago


Midrand, Gauteng, South Africa Precise Group Full time

The Technical Service Representative position encompasses the back up of technical service to the sales team both on-site and in the office.


Salary:
Market Related

Typical Competencies Required:

  • Good understanding of the construction industry and for Flooring.
  • Selfconfident and persistent.
  • Technical background with quality control experience.
  • Good communication skills.
  • Computer Literate.
  • Basic Report Writing
  • Willing and able to travel throughout Sub-Saharan Africa when required.

Technical Support to Sales

  • To ensure support for the Sales Representative and the Sales Representative's clients
  • On request, inspections are held on site to ensure that the products sold are being applied as per specification.
  • Both dry sample packs and actual onsite sample panels are provided for contracts where required
  • Assisting with product development and evaluation when requested
  • When requested, conduct investigative work
  • A timeous and accurate Technical Service Report is submitted to the Technical Service Manager regarding calls made during the week. This is handed in monthly at the end of each month
  • A detailed Reference Area Report is kept on every major project or project that carries warranty, and is made available to the National Sales Manager or Technical Manager as requested.
  • Ensure that the necessary PPE is worn or used at all times.
  • Ensure company issued tools and equipment are used correctly and safely stored to prevent damage and theft of equipment.


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