IT Technical Operations Manager

2 weeks ago


Midrand, Gauteng, South Africa MiWay Full time
Who are we?

  • Oversee daytoday IT Infrastructure operations
  • Deal with IT system issues being logged by users. Make sure the IT team investigate and resolve system and infrastructure issues timeously.
  • Oversee all IT projects, manage the assignments of tasks, deadlines etc.
  • Responsible for leading and managing the IT infrastructure team.
  • Respond to Ad hoc queries and tasks
  • 3rd Party vendor management
  • Attend weekly CAB meetings.
  • Analyse and Approve all RFCs that's gets submitted.
  • Inform and discuss relevant RFCs with other IT Teams / Business
  • Manage Capacity planning in the IT Infrastructure
  • Ensure the IT team is working optimally.
  • Weekly discussion with all team members regarding the tasks currently assigned to them
  • Assist team members with IT projects from a technical point of view
  • Assist team members with IT incidents logged
  • Be the escalation point for system related issues, calls logged by users
  • Responsible for the Disaster recovery plan.
  • Responsible for Annual disaster recovery tests
  • Responsible for DR documentation
  • Make sure all standby issues are responded to timeously.
  • Research new software solutions.
  • Assist with the design and implementation of new solutions.
  • Manage the implementation of new solutions.
  • Represent IT Infrastructure in monthly incident and risk meetings
  • Represent IT Infrastructure in ITSteerco.
  • Manage the design and implementation of Azure related projects.
  • Manage and coordinate system upgrades
  • Overall team management.
  • Assist with our hardware and software Budget Desired Experience & Qualification
  • 7 years in ICT Operations with at least 3 years in a team leadership role IT Infrastructure Support, Technical Architecture
  • Technical knowledge of On-Premise IT Infrastructure
  • Technical knowledge of Cloud Solutions i.e. MS Azure, AWS
  • Technical knowledge of VMWare and SAN Technologies
  • Strong skills in establishing and management of operational procedures
  • Strong analytical skills with the ability to coordinate relationships of various IT technologies for the delivery of business services
  • Very good written and oral communication proficiency in English
  • Familiarity and ideally qualified in ITIL Foundations with Event, Incident, Problem, and Change Management processes
  • Demonstrable experience providing leadership and strategic vision within area of responsibility
  • Microsoft Technical Certifications Advantageous
Skills And Proficiencies

  • Project management
  • Self sufficient
  • Accuracy and thoroughness
  • Logical thinking
  • Coordination
  • Establish priorities to manage workload
  • Problem solving
  • Good communication skills
  • Good reporting skills
  • Ability to interact with other teams and
  • Presentation and public speaking Personal Attributes Action orientated
  • Contributing independently Decision quality
  • Contributing independently Interpersonal savvy
  • Contributing independently Optimises work processes
  • Contributing independently Core Competencies Being resilient
  • Contributing independently Collaborates
  • Contributing independently Cultivates innovation
  • Contributing independently Customer focus
  • Contributing independently Drives results
  • Contributing independently Turnaround time

Deadline To Apply: 17 February 2023 Build a successful career with us
We're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future - your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth.

Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed.

MiWay is committed to transformation and embracing diversity.

This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.



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