Branch Supervisor

2 weeks ago

Johannesburg, Gauteng, South Africa Takealot Group Full time
We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us.

We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.


This position reports to the Hub Manager

Your responsibilities will include:

Operational Duties:

  • Responsible for the overall supervision of Johannesburg TDT operations and all other secondary roles which flow from this function.
  • Ensure that customer orders are collected in full within five (5) minutes of entering the department
  • Management of Qminder system
  • Ensure customers have satisfactory experience when collecting from the facility
  • Manage customer expectations
  • Manage customer aged orders within prescribed parameters
  • Must continually work to promote the orderliness and cleanliness of the work area and maintain all company standards.
  • Maintain meeting plan with staff. Meetings are focused on KPI management and other operational feedback.
  • Works closely with management to identify and resolve all issues and ensure quality service to our customers.
  • Perform all other duties as assigned.
  • You may from time to time be requested to perform tasks outside your normal function, which will be to the benefit of the total operation team.
  • You are to perform your duties with great responsibility and care as well as with loyalty towards your employer.

Cost Management:

  • Manage daily staff and overtime efficiently to ensure labour cost are controlled.
  • Ensure that resource productivity is measured and reported to eliminate waste.

Reporting & Admin:

  • Extracts data and generate reports which will assist in performance tracking and decision making.
  • All administrative documentation is labelled and filed as per procedures.
  • All daily, weekly and monthly reports/ meeting minutes are up to date

People Management:

  • Trains and supervise employees to carry out the functions under their control.
  • Ensure that signed Job Descriptions are on file for each of your staff members.
  • Ensure that all staff are at work and attendance is 100%. All absent staff to have suitable corrective action to be taken consistently.
  • All overtime and acting allowance must be approved before work is done
  • Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures.

SHE, Risk Quality & 5S Duties:

  • Ensure 5S housekeeping standards are implemented and maintained
  • Implement and maintain health and safety standards

Attributes required:

  • Ability to lead a team of people
  • Be punctual
  • Having excellent analytical and problem solving skills
  • Being reliable and trustworthy
  • Having good concentration
  • Having interpersonal abilities
  • Having knowledge about routes and geography
  • Being able to work under pressure
  • Must have a sound grasp of computers and the various, commonly used programs
  • Being able to meet deadlines
  • Having good communication skills
  • Have a good grasp of admin work
  • Must be able to lead from the front
  • Have a clean driving and criminal record
  • Be of sober habits
  • Must be available to work overtime when needed

Qualifications:

  • Matric Certificate
- and/or qualification in Supply Chain/Logistics and/or Fleet Management (or similar) will be advantageous

  • 35 years' experience in Fleet Control

The Environment:

  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it's all in the execution after all.
  • We love what we do and what we are creating.
We seek to Employ an
Extra Ordinary Mind who:

  • is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is
passionate about the potential of e-commerce and delivering a
world-class customer experience:

  • is
    entrepreneurial,
    thrives under change and accepts it is a constant and always
    looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
-
thinks like an owner of the business.
- is
SMART, has INTEGRITY and
is HARDWORKING
If you meet the above you are an
Extraordinary Mind so come and join us

  • Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply._

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