Operations Processing Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Nedbank Full time

Requisition Details & Talent Acquisition Contact

  • REQ Twanette Coetser
  • Closing Date 18 April 2023
  • Job Family
  • Total Business Banking and Retail
  • Client Value Management
  • Collection Support 135 Rivonia, Sandton
  • Gauteng
  • Career Stream
  • Operations


 Leadership Pipeline
  • Manage Others

Operations Processing Manager

Job Purpose

  • To lead and manage the unit/s by ensuring relevant processes are administered and meet business requirements.

Responsibilities:

  • Meet Service Level Agreements (SLA) by managing processing activities within agreed timelines and parameters.
  • Minimise financial and reputational risk by ensuring accuracy of processing activities.
  • Contribute to department budget by providing input to operational forecast.
  • Minimise operational costs by managing cost effectively within budget.
  • Increase Nedbank's market share and revenue by identifying and referring marketing opportunities to relevant clusters.
  • Reduce revenue leakage by optimising revenue collection processes.
  • Implement a professional customer interfacing environment by managing teams to respond to and action customer requirements within agreed SLA and risk parameters.
  • Understand and meet stakeholder (including Regulators) needs by building and maintaining relationships through regular interactions.
  • Obtain and provide feedback by meeting with internal and external stakeholders.
  • Highlight risk by reporting exceptions.
  • Ensure compliance and maintain clean audits by managing implementation and adherence to all processes and procedures.
  • Ensure accuracy by implementing preventative and corrective activities.
  • Create a culture of continuous improvement by identifying opportunities and/or implementing enhancements to processes, procedures and/or systems.
  • Ensure projects are implemented and delivered by collaborating whilst adhering to governance practices.
  • Meet reporting requirements by compiling and contributing to reports.
  • Make and implement informed business decisions by analysing operational/business reports.
  • Optimise productivity by implementing capacity management principles.
  • Ensure business continuity by drafting, updating and testing Business Continuity Plans (BCP's).
  • Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
  • Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
  • Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and reenforcing values during meetings.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Address issues raised in culture surveys by participating in the development and implementation of action plans.
  • Create a client service culture through various required interventions.
  • Support and encourage staff to participate and support corporate responsibility initiative.
  • Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
  • Encourage team to generate innovative ideas and share knowledge.
  • Minimum Experience Level years related experience (finance, credit, business management, administration, project management)


 Preferred Qualification
  • Degree or diploma in related area (finance, credit, business management, administration, project management)

Technical / Professional Knowledge

  • Banking knowledge
  • Business Acumen
  • Data analysis
  • Governance, Risk and Controls
  • Industry trends
  • Principles of financial management
  • Principles of project management
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Decisionmaking process
- **_Please contact the Nedbank Recruiting Team at _

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