Process Administrator

2 weeks ago

Johannesburg, Gauteng, South Africa Absa Bank Limited Full time
Empowering Africa's tomorrow, together one story at a time.

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary


The purpose of the role is to ensure the effective and efficient business processes and optimal integration of processes, people and technology by interactively analysing, researching, designing, recommending and implementing innovative and cost-efficient business processes.

Support initiatives around the implementation of new and re
- engineered processes.

Job Description:

Training Admin & Facilitation

  • Provide training and evaluate and manage training sessions.
  • Coordinate and facilitate analysis, assessment and design workshops and initiatives to identify improvement opportunities.
  • Provide / coordinate training and knowledge transfer for the deployment of new processes / process changes to the respective stakeholders / teams.
  • Facilitate training and support required for maintaining processes and methodologies.
  • Facilitate and Train cross functional staff in approved methodologies, best practices and problemsolving skills.
  • Booking of training venues and catering.
  • Keeping track of attendance of all attendees for training sessions and providing feedback to the team.
  • Keeping track of feedback surveys, printing of training material etc.
  • Facilitate and integrate process designs, improvements and maintenance amongst roleplayers and effectively network with all stakeholders.
Process Optimisation and Design

  • Compilation and implementation of standardised business process improvement and reengineering methodologies.
  • Undertake business process improvement initiatives aimed at improving efficiencies and effectiveness of operations.
  • Provide input into to the documentation, formalisation and validation of the tobe concept and design proposals.
  • Effectively network, liaise, advice and communicate with all stakeholders.
  • Conduct proactive detection of process bottlenecks and high level operational value chain.
  • Promote the generic functionality and endtoend value chain ownership, breaking barriers to silo thinking and behaviors, within Business Units.
  • Define process performance criteria and requirements in terms of time, cost, resources (people, systems, financials) etc.
  • Proactively participate in business efficiency improvement forums and to play an active role in the change initiatives process, by assessing and recommending the feasibility of change request received.
  • Interact and network with own management team and other BU process engineers (custodians) in order to ensure alignment and integration of operations.
  • Maintain interaction with business analysts, change agents as well as project managers to create synergies before / during / after process reengineering and implementation.
  • Support identification of the scope (core and subprocesses) and life cycle of business processes within area of responsibility taking into account the Absa standards.
  • Provide input into to the documentation, formalisation and validation of the tobe concept and design proposals.
  • Build working relationships with project team and stakeholders and secure their support to achieve project goals.
Knowledge Repository Management (including Process Library, iServer Access and SharePoint) (35%)

  • Create and maintain a centralised process and knowledge management repository and provide access as required to stakeholders in the organization.
  • Review process models produced by the business and projects.
  • Ensure that modelling standards are being observed and that the models are of a standard that can be moved into the central repository when complete.
  • Make recommendations for improvements or changes to the process modeling standards of the organisation.
  • Maintain and administer the central process repository.
  • Ensuring completeness and currency of IT process repository.
Quality Assurance

  • To ensure process quality assurance alignment is maintained across the FM Strategy, Standards & Methodology.
  • To ensure that final publishing of iServer content adheres to the FM Standards and Policies when checking in models.
  • Undertake process improvement initiatives aimed at improving efficiency and effectiveness of operations (e.g., initiatives for process cycle time optimization, improved documentation and data collection, enhanced customer satisfaction).
  • Analyse project successes and root causes of failures to streamline processes in all phases of project management.
  • Work towards continuous process improvement and the enhancement of quality and consistency of IT processes and methods across the organisation.
  • Ensure that processes and procedures as well as system designs are integrated into a single business solution.
Produce Reports & Monit

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