Customer Care Manager
2 weeks ago
Key Accountable Responsibilities
- Manage and direct the Customer Care team to achieve exceptionally high standards of customer care at every interaction with potential or existing clients.
- Ensure that SLAs are adhered to in client query resolution
- Ensure that the quality control of every interaction with the clients is as per the standard set.
- Analyse statistics and provide accurate reporting
- Driving a high level of telephony innovation
Formal Qualifications:
- Grade 1
- Customer Care Diploma
Work-related experience:
- Microfinance industry (desirable)
- Customer Care Management experience (3 years)
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