Customer Care Manager

2 weeks ago


Rosebank, Western Cape, South Africa Atlas Finance Full time

Key Accountable Responsibilities

  • Manage and direct the Customer Care team to achieve exceptionally high standards of customer care at every interaction with potential or existing clients.
  • Ensure that SLAs are adhered to in client query resolution
  • Ensure that the quality control of every interaction with the clients is as per the standard set.
  • Analyse statistics and provide accurate reporting
  • Driving a high level of telephony innovation

Formal Qualifications:

  • Grade 1
  • Customer Care Diploma

Work-related experience:

  • Microfinance industry (desirable)
  • Customer Care Management experience (3 years)
Application Deadline: 2023/01/26
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