Senior Operations Manager

3 weeks ago

Cape Town, Western Cape, South Africa Time Out Group Plc Full time

Location:
Time Out Market, Cape Town

Reporting to:
Market General Manager

Role Overview


We love what we do - and it shows Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.


Our Senior Operations Manager takes the lead in ensuring that Time Out Market Cape Town provides each of our guests and team members a memorable experience with each visit.


Key Responsibilities

  • Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with TOM expectations
  • Focus on succession management, training and, development of all TOM employees
  • Delegate responsibility to the management team as needed and enforce existing policy consistently
  • Oversee and participate in the hiring, training, supervision, management, coaching, counseling, and evaluation of all members of the restaurant team
  • Oversee the weekly schedule for both TOM staff and contracted staff
  • Oversee payroll for the hourly and management staff, conduct preshift meetings, and assist team members with any inquiries
  • Develop and implement operating standards, policies, and procedures to be followed by the management team
  • Excellent communication skills required, both verbally and in writing, to provide clear direction to the management and service teams
  • Assign and instruct the employees and managers in the details of their work; observe performance and encourage improvement where necessary
  • Operate with an opendoor policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information
  • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the management team and other TOM and Vendor employees
  • Interact with all department personnel, restaurant staff and Vendor staff as needed
  • Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations
  • Ensure that no members of staff are permitted to work if they are not suitably dressed, groomed or showing symptoms of sickness
  • Develop and implement costsaving and profitenhancing measures
  • Maintain positive and professional relations with vendors, managing vendor interaction on the property with our staff
  • Monitor guest satisfaction on all levels, including social media platforms
  • Ensure health, safety, and sanitation requirements are following the Department of Health, OSHA, and any city or state agencies such as the Department of Buildings and the Fire Department

Skills

  • Must have strong problemsolving skills
  • Must have strong business and financial acumen
  • Ability to lead by example
  • Ability to act in a professional manner always
  • Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
  • Ability to maintain a high level of confidentiality
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to demonstrate a positive attitude always
  • Ability to keep an open and objective view
  • Ability to listen empathetically and be respectful always
  • Ability to maintain composure and stay focused
  • Ability to maintain personal integrity
  • Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
  • Ability to handle a fastpaced, busy, and somewhat stressful environment
  • Ability to work under pressure and meet deadlines

Additional Functions


In addition to performance of the essential functions, this position may be required to perform a combination of the following support functions, with the percentage of time performing each function to be solely determined by the General Manager based upon the particular requirements of the operation.


  • Participate in the development of the annual budget for the entire market; develop short and longterm financial operating plans
  • Attend mandatory meetings including divisional meetings, executive meetings, and staff meetings
  • Plan, execute and participate in community events.
  • Plan, execute and participate in corporate events.
  • Utilize traditional software programs such as OpenTable, Microsoft Office (Word, Excel, Outlook, and PowerPoint), Light Speed, and any departmentspecific systems in use
  • Keep work area clean and organized
  • Ensure confidential documents are kept in a secured area
  • Properly dispose of confidential documents containing any personally identifiable information via shredding or pulverization
  • Complete other duties as assigned by the General Manager
  • Demonstrate positive leadership c

  • Senior Operations Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa iLaunch Full time

    Supervise and lead Programme Management, Projects, Logistics & Procurement and EngineeringProvide senior level support and guidance to the management team of each division listed aboveMaintain strong relationships with customers, suppliers and installation partnersManage internal budgets including project budgets and sub-contractor budgetsEnsure successful...

  • Senior Operations Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Pixelogic Media Partners, LLC Full time

    The Senior Operations Manager of the English Department (English Team) will be leading a team of 150+ people. We are looking for somebody with exceptional organisational skills, and team leadership abilities. You will be expected to be process driven, and develop and implement department strategies in line with business and client objectives. A high level of...

  • Senior Operations Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Job AdvertAre you an experienced Senior Operations Manager looking for a new opportunity in Cape Town? We are looking for a an experienced leader to design, develop and execute future-led client and business strategies supporting operational performance on an exciting campaign in our Cape Town office.In your first few weeks in this Senior Operations Manager...

  • Senior Operations Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Job AdvertIf you're a confident decision maker and solution finder, looking for an opportunity to step up and shine, then this could be your moment.Concentrix + Webhelp are looking for an experienced individual, driven by results to take on the responsibility of Senior Operations Manager.Working on an exciting campaign in our vibrant Cape Town office, you'll...

  • Senior Operations Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Job AdvertIf you're a confident decision maker and solution finder, looking for an opportunity to step up and shine, then this could be your moment.Concentrix + Webhelp are looking for an experienced individual, driven by results to take on the responsibility of Senior Operations Manager working on an innovative, international campaign in our vibrant Cape...

  • Senior Operations Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Brightgreen Pty Ltd Full time

    Job Overview:The Senior Operations Manager leads and oversees the day-to-day operations of the company, ensuring that Brightgreen meets and exceeds business objectives while maintaining consistency in all financial and operational KPIs. The SOM evaluates and improves current and proposed operational systems and procedures to improve efficiency and reduce...

  • Senior Program Manager Operations

    3 weeks ago

    Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    Bachelor's Degree Experience owning program strategy, end to end delivery, and communicating results to senior leadership Experience using data and metrics to determine and drive improvementsAre you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon's teamWe are looking for a talented Senior Program Manager to...

  • Senior Operations Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Total Stay (Pty) Ltd Full time

    About the role As an operational leader with a passion for service excellence, you will oversee the day-to-day operations of our Aparthotel and LAV (Luxury Villa & Suites) portfolio. As a key member of our team, you will be responsible for driving operational efficiency, ensuring exceptional guest experiences, and upholding company standards. You'll use your...

  • Senior Operations Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Customer Service/SupportInternalLocation Cape Town, South AfricaLanguage English***Job Advert: If you're a confident decision maker and solution finder, looking for an opportunity to step up and shine, then this could be your moment.We are looking for an experienced individual, driven by results to take on the seconded role of Senior Operations...

  • Senior Operations Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa SubjectWell Full time

    About SubjectWell:SubjectWell is a venture-backed technology startup on an unstoppable mission to disrupt patient recruitment for clinical trials, a $100 billion dollar sector. Clinical trials need millions of qualified patient volunteers, but regularly fall behind schedule because patients are unaware of the benefits of clinical trials or even how to get...

  • Senior Lawyer

    3 weeks ago

    Cape Town, Western Cape, South Africa Investment Manager firm Full time

    Position Title: Senior Lawyer (Cape Town) - Agricultural InvestmentsCompany Overview:A respected Investment Manager is looking for a Senior Lawyer with experience in corporate finance to join their dynamic team. The individual should be an admitted attorney and a member of the Law Society. A keen interest in financial services, investments and agricultural...

  • Senior Operations Manager Bpo

    3 weeks ago

    Cape Town, Western Cape, South Africa Teletech Holdings, Inc. Full time

    Job Description - Senior Operations Manager BPO (03WQ9) Senior Operations Manager BPO Senior Operations Manager – Cape TownAt TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC,...

  • Head of Operations/senior Operations Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Teleperformance South Africa Full time

    Job OverviewFor delivery of service to clients on my site, ensuring all key performance indicators are met. I lead, develop, motivate, manage and organize a number of teams across the client accounts ensuring we are consistently meeting client's expectations through regular and effective dialogue. I translate the collective needs of the client ensuring this...

  • Senior Operations Manager Bpo

    3 weeks ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Senior Operations Manager - Cape TownAt TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You'll be DoingDo you...

  • Senior Operations Manager Bpo

    3 weeks ago

    Cape Town, Western Cape, South Africa Teletech Holdings, Inc. Full time

    Senior Operations Manager – Cape Town At TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Do...

  • Senior Operations Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Work for a dynamic and leading team in a mutli-facited and fast paced environment and HIGH VOLUME internationa brand. You will be responsible primarily for the SENIOR OPERATIONS MANAGEMENT, especially customer facing work which will require excellent communication and admin skills.You will be a strong LEADER of staff A motivator, an analyist, understand...

  • Senior Leader IT Operations

    3 weeks ago

    Cape Town, Western Cape, South Africa Derivco Full time

    Job Profile Summary:At Derivco, we work alongside our clients who are considered giants in the industry, to create and develop the platform that hosts some of the best online casino games in the industry.We are also Platinum partners with vendors such as Microsoft and we are proud to say we employ over 2,500 of the brightest minds across our offices in the...

  • Operations Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Planned Talent Pty (Ltd) Full time

    More about the opportunity:An International Logistics group with a large footprint in South America requires the expertise of a seasoned Operations and Logistics Manager for their Western Cape depot. The group has a large-scale expansion project, and they need a local Capetonian to partner with senior management to manage operations with over 70 employees....

  • Fixed Interest Portfolio Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Fund Manager Full time

    VacancySenior Analyst/Portfolio Manager - Fixed InterestAs Senior Analyst/Portfolio Manager - Fixed Interest you be responsible for driving detailed credit research and manage select portfolios within the fixed income team. Monitor domestic and global situations, analyse their effect on investments to ensure the successful management of portfolios. You will...

  • Senior Operator

    3 weeks ago

    Cape Town, Western Cape, South Africa SA Metal Group Full time

    Job Title:Senior Operator (Meltshop)Employment Type:Full TimeExperience:3 to 5 yearsSalary:NegotiableJob Published:23 May 2024Job Reference No:SENIOR OPERATOR (MELT SHOP)**AIRPORT INDUSTRIA - CAPE TOWNResponsibilities will include but are not limited to: Must be able to do basic mathematical calculations to ensure correct process parameters Accurate setup,...