Senior Operations Manager

2 weeks ago

Cape Town, Western Cape, South Africa HotelJobs Full time
Work for a dynamic and leading team in a mutli-facited and fast paced environment and HIGH VOLUME internationa brand.

You will be responsible primarily for the SENIOR OPERATIONS MANAGEMENT, especially customer facing work which will require excellent communication and admin skills.

You will be a strong LEADER of staff A motivator, an analyist, understand "Flow" across a muliti-diciplined F&B Brand.

An extremely strong knowledge of BARS will make you a winner

MUST HAVE WORKED IN A MULTI-OUTLET ENVIRONMENT

Skills and Experience
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Must be skilled on costings and inventory control, stocktakes
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Restaurant staff training:

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Inventory reconciliation:

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Cash flow handling and business acumen:

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Highly computer literate:

  • Minimum of two to three years of restaurant operations experience required
  • Expert knowledge of restaurant operations including food, beverage, service techniques, and guest interaction
  • Proficient in Windows Microsoft Office, POS system
  • Strong problemsolving skills
  • Ability to lead by example and act in a professional manner always
  • Ability to communicate effectively and assertively, both verbally and in writing with staff, clients, and the public
  • Ability to maintain a high level of confidentiality
  • Ability to write reports, business correspondence, and procedure manuals

Key Responsibilities

  • Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company's expectations, while maintaining compliance with city, state and federal laws.
  • Focus on succession management, training and, development of all Company employees
  • Delegate responsibility to the management team as needed and enforce existing policies consistently
  • Oversee and participate in the hiring, training, supervision management, coaching, counseling, and evaluation of all members of the company team.
  • Protect and enhance the value of all Company assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process alongside with the Assistant General Manager
  • Prepare schedules for the team along with vacation plan
  • Conduct preshift meetings and assist team members with any inquiries
  • Develop and implement operating standards, policies, and procedures to be followed by the management team
  • Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively.
  • Operate with an opendoor policy, listen to and understand requests of the team, respond with appropriate actions and provide accurate information
  • Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance teams
Please respond with up to date CV, and a recent photograph.

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