Senior Operations Manager
2 weeks ago
Customer Service/Support
Internal
Location
- Cape Town, South Africa
Language
English***
Job Advert: If you're a confident decision maker and solution finder, looking for an opportunity to step up and shine, then this could be your moment.
We are looking for an experienced individual, driven by results to take on the seconded role of Senior Operations Manager.
Working on the innovative Sage campaign in our vibrant Cape Town office, you'll strive to inspire, motivate and support Operations Managers and their direct reports across the campaign through the use of performance management, feedback, coaching, and training.
A critical eye for detail and strategic way of thinking will get you far in this role, while a genuine knack for communicating and leading by example is sure to impress us.
What you will do in this role
As a Senior Operations Manager on our team, you'll be:
- Maintaining and improving all areas of operational performance through setting and reviewing KPIs, recovery and action plans
- Managing campaign teams and all key personnel to ensure all company targets and goals are adhered to
- Being accountable for the deliveries and decision making of others in their campaigns
- Being responsible for information security in line with the published Security Policy
- Providing daily contact between Concentrix + Webhelp and the client in the absence of the Business Manager (BM)
- Attending/assisting in client presentations, progress and review meetings to ensure effective lines of communication and consistency across all campaigns
- Ensuring seamless transaction of client processes and procedures
- Proactively informing the BM of any deviations from forecast revenue and potential shortfalls at earliest opportunity
- Holding regular meetings with operations manager to communicate client and company information, drive performance improvements and discuss people management, issues faced and future plans
- Contributing to client and management reports, highlighting achievements and areas of development
- Working with the BM to manage areas of control and responsibility within agreed operational and financial budgets
- Producing and providing the business case for any relevant shift changes, roles and responsibilities of staff and workflow recommendations
- Undertaking robust risk and impact management
- Maintaining and improving all areas of operational and campaign performance through setting and reviewing KPIs and agreeing recovery and action plans
- Assisting the BM in managing the campaign to maximise revenue from wellmanaged client relationships
Your qualifications and experience
Concentrix is a great match if you have:
- In-depth knowledge of contact centre practices and technology
- Sound understanding of internal systems, software and company procedures
- Ability to identify customer trends
- Experience of client partnerships, working to identify and maximise business growth and development opportunities
- Management skills gained in a customerfocused environment at senior level
- Understanding of resource planning
- Understanding of business planning and experience of objective setting
After applying, you will be sent a link to complete a quick online chat-based interview.
We don't want you to miss out on the opportunity so please check all of folders for the link after applying.
Completing and passing this step is essential for shortlisting.***
Similar jobs:
Customer Service/Support
Customer Service Representative (Swedish-speaking) - On-site:
In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in
Barcelona, Spain
***
Swedish
Customer Service/Support
Commerciaux en BtoB Fès Mai 2024:
Mission :
Nous cherchons des Commerciaux BtoB à Fès, alors pourquoi pas vous ?Vous souhaitez travailler dans un environnement agréable avec de
Fes, Morocco
***
French
Customer Service/Support
Kundenberater (m/w/d) für Banken und Finanzen - 100% Homeoffice:
Du suchst einen Job, der zu dir und deinem Leben passt? Dann ist diese Stelle genau das Richtige für dich.
InRemote, Germany
***
German
Customer Service/Support
Customer Service Representative - Non-Voice:
Are you looking for a career change with a forward-thinking global organization? We're on the lookout for Customer Representatives
-
Gurugram, India
***
English
**More jobs
-
Senior Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa iLaunch Full timeSupervise and lead Programme Management, Projects, Logistics & Procurement and EngineeringProvide senior level support and guidance to the management team of each division listed aboveMaintain strong relationships with customers, suppliers and installation partnersManage internal budgets including project budgets and sub-contractor budgetsEnsure successful...
-
Senior Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa Pixelogic Media Partners, LLC Full timeThe Senior Operations Manager of the English Department (English Team) will be leading a team of 150+ people. We are looking for somebody with exceptional organisational skills, and team leadership abilities. You will be expected to be process driven, and develop and implement department strategies in line with business and client objectives. A high level of...
-
Senior Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa Webhelp Full timeJob AdvertAre you an experienced Senior Operations Manager looking for a new opportunity in Cape Town? We are looking for a an experienced leader to design, develop and execute future-led client and business strategies supporting operational performance on an exciting campaign in our Cape Town office.In your first few weeks in this Senior Operations Manager...
-
Senior Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa Webhelp Full timeJob AdvertIf you're a confident decision maker and solution finder, looking for an opportunity to step up and shine, then this could be your moment.Concentrix + Webhelp are looking for an experienced individual, driven by results to take on the responsibility of Senior Operations Manager.Working on an exciting campaign in our vibrant Cape Town office, you'll...
-
Senior Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa Webhelp Full timeJob AdvertIf you're a confident decision maker and solution finder, looking for an opportunity to step up and shine, then this could be your moment.Concentrix + Webhelp are looking for an experienced individual, driven by results to take on the responsibility of Senior Operations Manager working on an innovative, international campaign in our vibrant Cape...
-
Senior Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa Brightgreen Pty Ltd Full timeJob Overview:The Senior Operations Manager leads and oversees the day-to-day operations of the company, ensuring that Brightgreen meets and exceeds business objectives while maintaining consistency in all financial and operational KPIs. The SOM evaluates and improves current and proposed operational systems and procedures to improve efficiency and reduce...
-
Senior Program Manager Operations
2 weeks ago
Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full timeBachelor's Degree Experience owning program strategy, end to end delivery, and communicating results to senior leadership Experience using data and metrics to determine and drive improvementsAre you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon's teamWe are looking for a talented Senior Program Manager to...
-
Senior Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa Total Stay (Pty) Ltd Full timeAbout the role As an operational leader with a passion for service excellence, you will oversee the day-to-day operations of our Aparthotel and LAV (Luxury Villa & Suites) portfolio. As a key member of our team, you will be responsible for driving operational efficiency, ensuring exceptional guest experiences, and upholding company standards. You'll use your...
-
Senior Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa SubjectWell Full timeAbout SubjectWell:SubjectWell is a venture-backed technology startup on an unstoppable mission to disrupt patient recruitment for clinical trials, a $100 billion dollar sector. Clinical trials need millions of qualified patient volunteers, but regularly fall behind schedule because patients are unaware of the benefits of clinical trials or even how to get...
-
Senior Lawyer
2 weeks ago
Cape Town, Western Cape, South Africa Investment Manager firm Full timePosition Title: Senior Lawyer (Cape Town) - Agricultural InvestmentsCompany Overview:A respected Investment Manager is looking for a Senior Lawyer with experience in corporate finance to join their dynamic team. The individual should be an admitted attorney and a member of the Law Society. A keen interest in financial services, investments and agricultural...
-
Senior Operations Manager Bpo
2 weeks ago
Cape Town, Western Cape, South Africa Teletech Holdings, Inc. Full timeJob Description - Senior Operations Manager BPO (03WQ9) Senior Operations Manager BPO Senior Operations Manager – Cape TownAt TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC,...
-
Head of Operations/senior Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa Teleperformance South Africa Full timeJob OverviewFor delivery of service to clients on my site, ensuring all key performance indicators are met. I lead, develop, motivate, manage and organize a number of teams across the client accounts ensuring we are consistently meeting client's expectations through regular and effective dialogue. I translate the collective needs of the client ensuring this...
-
Senior Operations Manager Bpo
2 weeks ago
Cape Town, Western Cape, South Africa TTEC Full timeSenior Operations Manager - Cape TownAt TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You'll be DoingDo you...
-
Senior Operations Manager Bpo
2 weeks ago
Cape Town, Western Cape, South Africa Teletech Holdings, Inc. Full timeSenior Operations Manager – Cape Town At TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Do...
-
Senior Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa HotelJobs Full timeWork for a dynamic and leading team in a mutli-facited and fast paced environment and HIGH VOLUME internationa brand. You will be responsible primarily for the SENIOR OPERATIONS MANAGEMENT, especially customer facing work which will require excellent communication and admin skills.You will be a strong LEADER of staff A motivator, an analyist, understand...
-
Senior Leader IT Operations
2 weeks ago
Cape Town, Western Cape, South Africa Derivco Full timeJob Profile Summary:At Derivco, we work alongside our clients who are considered giants in the industry, to create and develop the platform that hosts some of the best online casino games in the industry.We are also Platinum partners with vendors such as Microsoft and we are proud to say we employ over 2,500 of the brightest minds across our offices in the...
-
Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa Planned Talent Pty (Ltd) Full timeMore about the opportunity:An International Logistics group with a large footprint in South America requires the expertise of a seasoned Operations and Logistics Manager for their Western Cape depot. The group has a large-scale expansion project, and they need a local Capetonian to partner with senior management to manage operations with over 70 employees....
-
Fixed Interest Portfolio Manager
2 weeks ago
Cape Town, Western Cape, South Africa Fund Manager Full timeVacancySenior Analyst/Portfolio Manager - Fixed InterestAs Senior Analyst/Portfolio Manager - Fixed Interest you be responsible for driving detailed credit research and manage select portfolios within the fixed income team. Monitor domestic and global situations, analyse their effect on investments to ensure the successful management of portfolios. You will...
-
Senior Operator
2 weeks ago
Cape Town, Western Cape, South Africa SA Metal Group Full timeJob Title:Senior Operator (Meltshop)Employment Type:Full TimeExperience:3 to 5 yearsSalary:NegotiableJob Published:23 May 2024Job Reference No:SENIOR OPERATOR (MELT SHOP)**AIRPORT INDUSTRIA - CAPE TOWNResponsibilities will include but are not limited to: Must be able to do basic mathematical calculations to ensure correct process parameters Accurate setup,...
-
Senior Operator
2 weeks ago
Cape Town, Western Cape, South Africa SA Metal Group Full timeJob Title:Senior Operator (Meltshop)Employment Type:Full TimeExperience:3 to 5 yearsSalary:NegotiableJob Published:19 July 2023Job Reference No:SENIOR OPERATOR (MELT SHOP)**AIRPORT INDUSTRIA - CAPE TOWNResponsibilities will include but are not limited to: Must be able to do basic mathematical calculations to ensure correct process parameters Accurate setup,...