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Security Control Room Administrator
2 weeks ago
Employer
:
Tactical Reaction Services
CONTROL ROOM OPERATOR (SECURITY)
We are a leading company in the security industry that strive for service excellence and quality products.
Professionalism, Proficiency and a Proactive attitude support our mission in being the BEST security company in SA.
We require the services of a _
Control Room Supervisor/Administrator _to join our team in a fast paced and energetic environment.
The main purpose of the position will be to manage, monitor and respond to incidents, handle incoming calls and dispatch and alert armed reaction vehicles or emergency services.
Required Skills:
Listener Experience: 3 to 4 years
Client Focused: 2 to 3 years
- Psira Grade B: 2 to 3 years
QUALIFICATIONS & EXPERIENCE:
- Psira Grade B registration & accreditation
- Knowledge of CCTV and Security Alarm equipment
SKILLS & COMPETENCIES:
Computer Literacy (MS Office), Listener (3 years)
- Must be fluent in English and excellent writing skills.
- Planning & Organisational skills
- Customer care, client liaison, client complaints and relationship building skills
- Excellent telephone etiquette
- Good report writing skills
- Excellent listening skills
- Be able to handle pressure and stay cool, calm and collective under stressful situations
- Client Liaison
GENERAL:
RSA citizen
- Valid unendorsed drivers licence
- Clear criminal record
Good contactable references
- Flexible working hours work shifts and extended working hours, etc.
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