Campaign Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Nedbank Full time

Job Requisition Number

  • REQ# Job Family
  • Sales And Services


Career Stream
  • Call Centre (Service)


Leadership Pipeline
  • Manage Self: Professional

Job Purpose

  • To plan, execute, monitor and deliver on sales and retention business objectives in support of RBB Product Strategy

Responsibilities:

  • Responsible for stakeholder engagement and alignment relating to Sales and Retention business objectives.
  • Plan and implement campaign activities.
  • Drive strategic sales levers by observing, coaching and testing for understanding.
  • Review of end to end fulfilment processes for efficiency and effectiveness.
  • Drive daily sales disciplines by identifying shortfalls and ensuring corrective action is taken.
  • Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities.
  • Improve cross sell through driving digital enticement by identifying lost opportunities.
  • Provide realtime support for frontline staff and leadership.
  • Improve branch profitability through driving net new to franchise acquisition.
  • Drive activation and entrench sales to improve revenue generating accounts.
  • Focus on portfolio tilt and drive relevant products to increase revenue.
  • Drive Life Cycle Management activities to increase revenue.
  • Manage Direct Expenses by making use of Cost effective multimedia solutions to improve cost of sales.
  • Conduct related workshops and training interventions to improve client experience.
  • Analyse relevant client feedback systems and identify common trends in client sales and retention challenges and recommend corrective action to achieve client satisfaction.
  • Ensure adherance to sales and retention standards and strategies by observation and measurement and recommending corrective action.
  • Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and retention targets.
  • Support relevant areas to achieve sales and retention objectives by highlighting gaps and opportunities.
  • Monitor and coach to ensure understanding and effective utilisation of all sales and retention systems to achieve strategic objectives.
  • Reducing processing errors and improve data quality by effective monitoring, controls and putting corrective activities in place.
  • Conduct regular checks on sales claimed and leads provided to ensure compliance with policy and procedures.
  • Ensure compliance to all relevant legislative and Nedbank Policies and Processes requirements.
  • Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
  • Identify training courses and career progression for self through input and feedback from management.
  • Ensure all personal development plan activities are completed within specified timeframe.
  • Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
  • Obtain buyin for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Participate and support corporate responsibility initiatives for the achievement of business strategy.
  • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.


Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate


Preferred Qualification
  • Project Management.
  • Minimum Experience Level 35 years relevant management and banking experience

Technical / Professional Knowledge

  • Communication Strategies
  • Data analysis
  • Governance, Risk and Controls
  • Industry trends
  • Nedbank policies and procedures
  • Principles of financial management
  • Relevant software and systems knowledge
  • Database Management
  • Business Acumen
  • Research methodology


Behavioural Competencies
  • Building Influential Partnerships
  • Driving Successful Customer Engagements
  • Valuing Differences
  • Global Perspective
  • Planning and Organizing
  • Establishing Customer Value
- **_Please contact the Nedbank Recruiting Team at _
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