Client Experience Manager

2 weeks ago

Cape Town, Western Cape, South Africa Sigma Connected Group Full time
A bit more about the Opportunity
:

What Your Day-to-Day will Look Like:

you will own and control each client visit on site and plans as an independent Event. You will have Ownership of Executive client visits, including the planning/managing/co-ordination both pre visit and during visit on site.

You will be working in partnership with Sector Director owner to design an appropriate plan in advance of visit, covering both external and internal requirements.


You will have full ownership & control of visit on site and ensuring all Sigma C colleagues are fully briefed on requirements.


You will design and deliver education sessions in partnership with Sector Director, to Sigma Connected colleagues, who will be meeting with clients on site, to ensure a thorough understanding of each client visit and requirements.

You will be the decision maker for key activities and events in country in partnership with Sector Director.

You will own budgets for all client visits control the full preparation on site in advance of visits ensuring all areas are clear on their requirements.


You will manage the professional etiquette of greeting all visitors in a professional and welcoming manner, including airport meet and greets for VIP clients.

You will ensure all client visitors have appropriate hotel and travel arrangements, when required.

You will proactively build and develop strong working relationships with new and current clients. You will follow up with clients post visit to assess visit experience and identify continual ways to evolve.

you will be responsible for Continual improvement of Client Visits and experience, regularly assessing what Sigma C offer today and how to keep this fresh.


You will build a knowledge of competitor offerings in SA - learning from our competitors and how we keep Sigma Connected a step ahead for client experience.

You will be a dedicated point of contact for senior clients and establish strong relationships. you will lead a team that supports clients and the operation during visits. You will assist with any client requirements as and when requested.

What amazing People will bring to the role:

You are....
You are someone with a minimum 3 years' experience within a senior client management or relationship position. you will bring experience of dealing with multinational or other offshore subsidiaries. You have excellent communication and leadership skills to lead and motivate a growing and changing service operation.

You have a strong track record of engaging, building and maintaining relationships with high end clients and important stakeholders both internally and externally.

you will have the ability to act on client feedback and provide meaningful solutions.

you will have the ability to compile and present reports to Senior colleagues across the business to influence and drive change.

You are someone who thrives under pressure whilst maintaining a calm environment around for both internal and external stakeholders. You can work Autonomously and manage your own time with high self motivation.

What being part of the Sigma Family means for you:

the Role....


The role reports to the Group Director of Partnerships and works alongside the existing Director of Client Services, Sector Directors, Directors of Operational Delivery and the wider Sigma Connected Executive team.


Part of the Group Partnership team with a responsibility to look after clients when on site in South Africa, to ensure the client receives a high quality experience in every interaction with Sigma Connected.


Both Client Services Director and Client Experience Manager, will have their own portfolio of clients and will get to know everything about their clients and how the account works.


Coordinating and planning for client visits, including leading and advising the wider business areas on all requirements relating to international clients in country.


Based out of Diep river - South Africa

Hours:
40 hours / week - Flexible to work weekends ( to cover client
needs)

About Sigma Connected....
Monthly, Quarterly and Annual awards with marvellous prizes.
- Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.


Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.


Transportation Benefits - Accommodate making your travelling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.


The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

  • Client Experience Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa SET Recruitment Consultants Full time

    Client Experience Manager - Multi Fund MgtReputable Asset Mgt firm seeks client orientated indiv. Pivotal role to manage overall Client and Advisor experience in Multi Fund Mgt business. Ensure great experience for the entire customer journey including Client Onboarding, Client Servicing and Asset conversion. Combine outputs form Distribution, Marketing,...

  • Client Experience Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Boldr Full time

    Client Experience ManagerA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering worldclass Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand...

  • Client Experience Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Plus1X Solutions (Pty) Ltd Full time

    Are you a proactive leader with a passion for delivering exceptional customer experiences? We're looking for a Client Experience Manager to lead our service delivery efforts and exceed customer expectations. In this role, you'll be responsible for building strong customer relationships, managing service delivery organizations, and ensuring financial success...

  • Client Experience Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Plus1X Solutions (Pty) Ltd Full time

    Onex is hiring a highly experienced Client Experience Manager, to manage the service delivery to customers in a seamless manner to meet and exceed customer expectation in an efficient and cost-effective manner, achieving SLA targets and meet contractual obligations. They will also oversee projects and standards to ensure a uniformed and optimized customer...

  • Senior Client Experience Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Boldr Full time

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering worldclass Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for bolder impact. We employ just over a thousand team members across five...

  • Specialist, Client Experience

    2 weeks ago

    Cape Town, Western Cape, South Africa Standard Bank Of South Africa Limited Full time

    Business Segment: Insurance & Asset Management Location: ZA, WC, Cape Town, Protea Road Ensuring a holistic client service and relationship maintenance to Stockbroking clients and Portfolio Managers. Taking responsibility for the day-to-day operations of the business, including post trade settlements and client administration, local and offshore. Prioritise...

  • Client Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Independent Recruitment Full time

    Key Areas of Responsibilities_Customer Experience Client liaison and relationship building post deposit payment received, e.g., advising clients on basic visa requirements Arranging of gifts If applicable, meeting of clients in Cape Town (with Sales Expert if available) Pre and on trip support and client communication / key touch points (e.g., messaging...

  • Client Experience Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Quark Expeditions Full time

    We are searching for customer-focused travel professionals keen on providing the best post-booking customer experience for our global Quark Expeditions customers.As the Client Experience Advisor, you will be joining a global team responsible for providing excellent customer service to clients travelling with Quark Expeditions. You will handle all...

  • Travel Sales and Administration Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Optimum African Experience Full time

    We are looking for a Travel Sales and Administration Consultant who is passionate about traveling who will join us in creating unforgettable travel experiences for our clients. You will provide information and assist with travel requirements pre, post, and during travel ensuring guests and trade partners receive a personalised, worry-free experience. This...

  • Fixed Interest Portfolio Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Fund Manager Full time

    VacancySenior Analyst/Portfolio Manager - Fixed InterestAs Senior Analyst/Portfolio Manager - Fixed Interest you be responsible for driving detailed credit research and manage select portfolios within the fixed income team. Monitor domestic and global situations, analyse their effect on investments to ensure the successful management of portfolios. You will...

  • Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa MGI for Client Full time

    Operations Manager: Property ManagementCape TownR per annum CTC + Cell + Fleet Card + Performance BonusOur leading Property Management client, is seeking an Operations Manager for inspection of buildings, management, and control of service- and maintenance contractors, management and control of tenant installations and execution of building relevant...

  • Client Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    FunctieomschrijvingKey Roles and Responsibilities:Take ownership of a range of larger and more strategic clients by passionately advocating the client requirement, whilst keeping sight of the need to increase revenue and improve marginsRealise revenue and margin targets and maximise sales opportunities through connecting client needs with our offerings and...

  • Johannesburg: Machine Learning Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa The Learning Experience #393 Full time

    Machine Learning Engineer position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on in the It Computing Software categoryClick Go Apply to apply onlineYou might also like to look at the available jobs in the same area.Select one of the buttons below to browse for more available jobs.Apply directly for this...

  • Ap and Foreign Payments Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Client Centric Collaborators Full time

    General AP Manager Experience, PLUS...- Non-negotiable skills set, competencies and / or qualifications:_ 1) Managing stock and bank exposure for all international trade and expense vendors,_ 2) Review of contracts with vendor terms,_ 3) Review of order and stock levels to ensure we order correct quantities (no over ordering, avoid dormant stock, review...

  • Client Service Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Formula D Full time

    The Client Services Manager supports both current and new clients. This role serves as the coordinating link between the client and formula D_ Design and Production departments ensuring that the work fully meets the client's needs. The Client Services Manager functions as both an Account Manager and a Project Manager. This position reports to the head of...

  • Client Relationship Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Aquarius Recruitment Full time

    Role and responsibilities:OverviewResponsibilities:Assist the rest of the client service team with any client requests or queries across the whole client base and play a key role in the end-to-end servicing of clients.These queries include but are limited to:Model portfolio questions (ranging from performance to portfolio construction)Manager research...

  • Client Liaison Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    AdministrationLocation Cape Town, South AfricaLanguage English***Job Advert: Are you a dynamic and detailoriented professional with a passion for building strong client and internal stakeholder relationships? Do you thrive in a fastpaced environment where no two days are the same? If so, we have an exciting opportunity for youIf you have a critical eye for...

  • Client Onboarding Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa CA Financial Appointments Full time

    Our client who operates in the investment space seeks a Client Onboarding Manager who will act as representative for the business and essentially be responsible for all aspects of the client life cycle. The ideal individual will be able to tackle unfamiliar challenges, questions and tasks with a proactive and thorough approach, whilst considering impact on...

  • Client Relationship Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Candidate Connect Full time

    Unique opportunity to join a well-established family owned business as a Client Relationship Manager.The business has a niche Quantitative Risk product offering into the asset manager industry.More about the role: The role has a primary focus of Customer Success / Client Relationship Management. With a secondary focus into the Quants side, should there be...

  • Client Development Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa ICONAF Full time

    The Client Development manager at IconAF is responsible for, maintaining a portfolio of clients, including key customers. These customers are of strategic importance to IconAF and your role will be focused on delivering revenue targets, service alignment and strategic positioning of key services.Responsibilities & DutiesThe responsibility of the Client...