Client Experience Expert

2 weeks ago

Cape Town, Western Cape, South Africa Independent Recruitment Full time

Key Areas of Responsibilities_

Customer Experience

  • Client liaison and relationship building post deposit payment received, e.g., advising clients on basic visa requirements
  • Arranging of gifts
  • If applicable, meeting of clients in Cape Town (with Sales Expert if available)
  • Pre and on trip support and client communication / key touch points (e.g., messaging clients on special occasions; reminders; arranging / booking PCR testing; restaurant and theatre bookings and additional activities)
  • Pre and post travel communication / mailers, e.g) welcome home mailer
  • Complaint management such as amending services where required

Bookings Management

  • Sell add on services e.g) day tours
  • Processing of Refunds e.g) flight refunds
  • Final documentation review and sending of documentation to clients
  • Along with the Sales Administrator, handling of booking / itinerary deferrals and cancellations
  • Emergency phone duty
-
Third Party liaison

  • Work closely with suppliers / product to resolve any issues pre, or during travel
-
Qualifications_

  • Matric
  • Diploma in travel and tourism or
  • Relevant tertiary qualification (Advantageous)
-
Experience_

  • Minimum of 35 years Travel Industry experience
  • Customer service experience
  • Experience using travel quoting systems
-
Skills and Competencies_

  • Deciding and initiating action
  • Persuading and influencing
  • Presenting and communicating
  • Planning and organising
  • Working with people
  • Exceptional written and verbal communication skills
  • Good listening skills
  • Learning and researching
  • Delivering results and meeting customer expectations
  • Adapting and responding to change
  • Coping with pressure and setbacks
  • Seamless administration and organisational skills
  • Creativity
-
Attributes and Behaviour_

  • Peoplefocused
  • Accountable
  • Detail orientated
  • Organised
  • Solutions driven
  • Adaptable
  • Confident
  • Independent
  • Proactive
  • Agile

All the best to you

Independent Recruitment

Salary:
R25, R30,000.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Would you be willing to complete a competencies assignment should you be shortlisted?
Application Deadline: 2023/09/03

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