Education Partner Support Agent

2 weeks ago

Cape Town, Western Cape, South Africa Boldr Full time

A LITTLE BIT ABOUT Boldr:

  • Boldr is the first global B-Corp dedicated to delivering worldclass Client experiences while creating access to dignified, meaningful work in communities around the world.
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact.
  • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET'S START WITH OUR VALUES:

  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
  • At the heart of great partnerships we'll always find EMPATHY

WHAT IS YOUR ROLE:

As a Partner Support Agent you are responsible for managing the program operations for the majority of Boldr's partners.

You will leverage your skills and knowledge to ensure that programs are well-implemented and produce great outcomes for the institutions we serve and their students.


WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose.

We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values:
Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

  • Set up programs in Boldr's backend and configure the program, according to partner specifications.
  • Match mentors and mentees in impactful mentorship relationships using our proprietary tools.
  • Implement program interventions to maximize mentorships created, as well as participant engagement and satisfaction.
  • Communicate directly with mentors and mentees who request extra support.
  • Collaborate closely with other Partner Support Agent to prioritize and execute implementation tasks on tight turnarounds.
  • Pull, clean, and manipulate program data for partnerspecific needs.
  • Send regular outreach to partners to highlight the value of their programs.
  • Impact participant satisfaction through tracking and acting on participant satisfaction scores and testimonials.

Requirements:

WHAT WE'LL LIKE ABOUT YOU:

YOU ARE

  • Curious and authentic, just like us #beboldr
  • An analytical and critical thinker, with an eye for even the most minute of details
  • Passionate about client satisfaction

YOU HAVE

  • 2 years of work experience.
  • A high degree of personal organization, project management competence, and attention to detail.
  • High accountability and the ability to prioritize deadlines in a fastpaced environment
  • Strong written and verbal communication skills.
  • The ability to quickly and independently build product and process knowledge through problemsolving and adapt understanding to new changes.
  • Proficiency in cleaning and manipulating data in Excel or Google Sheets.

Preferred Qualifications:

  • Experience with tools in the MC stack, such as Asana, Google suite, Guru, and Slack.
  • Experience working in a startup environment and navigating ambiguity.
  • Prior fulltime remote experience.
  • Experience in the educational sector or in a mentorship role.

Benefits
Base salary plus benefits.

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