![HR Talent Partner](https://media.trabajo.org/img/noimg.jpg)
IT Service Agent T1
2 weeks ago
Job Overview:
Date Posted:
Posted 6 hours ago-
Location: Cape Town, Western Cape-
Job Title: IT Service Agent T1-
Education Level: Diploma-
Job Level: Intermediate-
Minimum Experience: - 3 Years
IT Service Agent T1 job vacancy in Cape Town
:
A leading Managed IT Services Provider is looking for a ''IT Service Agent T1'' to join their team on a full-time permanent basis in Cape Town.
Minimum Requirements:
- Valid Driver's License and Own Reliable Transport
- A+ and N+ or equivalent, Microsoft MCSA or MCSE
- Experience in Microsoft 365 and Azure environments
- Certification or Degree in IT advantageous
- Good Leadership Skills
- Experience working with ITIL and COBIT5 frameworks (certification will be advantageous)
- Practical service delivery experience in the IT industry; as an IT support, field support or desktop support technician
- Experience with: general IT equipment Desktops, hardware/software, Applications Switches, routers, Microsoft Servers
Key Performance Areas:
- Compliance with the
Ticket Lifecycle Management:
Ensure tickets are classified & prioritized accurately
- Field Support: Compliance with customer rules, processes and procedures while attending to work at customer offices
- Escalations: Quickly and accurately identify P1 and P2 Incidents and account escalations, initiating an immediate response
- IT Information Library (ITIL) and IT Service Management (ITSM):
Risk Management:
Identify, log, and communicate risks.
Collaborate with stakeholders to develop mitigation strategies, Knowledge Management:
Document changes in the environment within the knowledge management systems. Ensure diagrams, passwords, vendor info etc are kept up to date
-
IT Service Agent
2 weeks ago
Cape Town, Western Cape, South Africa Job Crystal Full timeA dynamic, vibrant and growing IT company is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Service Agents will...
-
Service Desk Agent
2 weeks ago
Cape Town, Western Cape, South Africa Disruptive IT Full timeRole Objective: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.Qualifications Required:Grade 12 A+ N+ or HigherPreferred Qualifications:ITIL v3 or ITIL 4 and QAExperience required: 12 Years' experience in an IT service desk environment 12 Years'...
-
Agent Sales Service Coordinator
2 weeks ago
Cape Town, Western Cape, South Africa HotelJobs Full timeKendrick Recruitment is working with a renowned safari company offering luxury travel to East Africa. With Head Offices based in Cape Town we are seeking a passionate and highly organized individual to join the team as an Agent Sales Service Coordinator.Position Overview:As an Agent Sales Service Coordinator, you will be responsible for handling the...
-
Customer Service Agent
2 weeks ago
Cape Town, Western Cape, South Africa Quality Connect Staffing Full timeThey are currently seeking a Customer Service Agent to join their dynamic team in Blackheath, Capet Town.Job Overview:As a Customer Service Agent, you will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve any customer complaints. The ideal candidate will have...
-
Customer Service Agent
2 weeks ago
Cape Town, Western Cape, South Africa Isilumko Staffing (CPT) Full timeURGENT:Customer Service AgentsPlease note that this is an entry level position.Must have customer service experience.We are seeking customer service agents for a Call Centre BPO located in Town. Basic + Medical and Pension benefits Permanent call centre opportunity Must be able to work rotational shifts for a USA campaign Transport after 7pm Nightshift...
-
Sales Executive Agents
2 weeks ago
Cape Town, Western Cape, South Africa Absolute IT Solutions Full timeAn established IT company looking for Sales Agents (men or woman), selling Hosted Cloud PABX , CCTV, UPS & Inverter systems and other Office Automation products in the Western Cape region.The company offers an excellent payment structure and growth opportunities. Requirements: Minimum 3 years' sales experience in Office Automation and Telecommunications...
-
Sales Executive Agents
2 weeks ago
Cape Town, Western Cape, South Africa Absolute IT Solutions Full timeAn established IT company looking for Sales Agents (men or woman), selling Hosted Cloud PABX , CCTV, UPS & Inverter systems and other Office Automation products in the Western Cape region.The company offers an excellent payment structure and growth opportunities. Requirements: Minimum 3 years' sales experience in Office Automation and Telecommunications...
-
Noc Support Agent
2 weeks ago
Cape Town, Western Cape, South Africa SET IT Recruitment Full timeLooking for a NOC Support Agent to join a team in Cape TownRequirements:Cape Town basedRelevant degreeAdminister platformsEnsure optimum performance of platformsTroubleshooting supportLiaise with stakeholdersProvide technical supportCape Town based Relevant degree Administer platforms Ensure optimum performance of platforms Troubleshooting support Liaise...
-
Customer Service Agent
2 weeks ago
Cape Town, Western Cape, South Africa abc Full timeCustomer Service agent with minimum 1 year of experience in an international BPOoffice based in Cape Town CBDshift from 2 pm to 2 amneeds to be South African citizenno criminal recordno bad debtsmatric certificate
-
Guest Services Agent
2 weeks ago
Cape Town, Western Cape, South Africa HotelJobs Full timeWe are looking for a Guest Services Agent (Front of House) who under the direction of the Manager and within the limits of the Hotel's policies and procedures, assists with welcoming and receiving all guests in a manner that compliments the highest standard of the Hotel.Maintaining and processing of accounts for departing guests, receiving payments, posting...
-
Customer Service Agents
2 weeks ago
Cape Town, Western Cape, South Africa CareerBox Full timeCareerbox Cape Town is looking for customer service agents for an Australian campaign.Duties & Responsibilities Those who are successful in this role tend to enjoy interacting with customersand providing exceptional customer services. They have a good understanding of professional customer service and understand the need for insurance. Successful applicants...
-
Service Desk Agent
2 weeks ago
Cape Town, Western Cape, South Africa African Arete Full timeService Desk Agent required for a client site in Cape Town.Requirements is as follows Grade 12Diploma in ITMCSA/MCSE CertifiedMicrosoft Office 03652 years IT relevant experience in IT service desk, remote desktop and onsite support.Working on SLAs, logging of calls, password related calls and correct allocation of calls. This needs to be achieved in...
-
Client Services Agent B2C UK
2 weeks ago
Cape Town, Western Cape, South Africa The Legends Agency Full timeClient Services Agent B2C UK Cape Town, R18 000 to R Com Leading Estate Agent comparison site operating in the UK, specializes in analyzing extensive property data to facilitate informed decision-making for customers seeking to compare Estate Agent performance seeks a Client Services Agent to focus on their B2C clientele. The Client Servicea B2C role is a...
-
Insurance Customer Service Agent
2 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob DescriptionPrimary Job Duties & ResponsibilitiesRole involves handling inbound calls from customers/agents to resolve queries on their accountsRole requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from CustomersReview and...
-
Service Desk Agent
2 weeks ago
Cape Town, Western Cape, South Africa AVI Limited Full timeAVI LIMITED is home to many of South Africa's leading and best-loved brands Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio includes more than 50 brands.Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges,...
-
Service Desk Agent
2 weeks ago
Cape Town, Western Cape, South Africa AVI Limited Full timeAVI LIMITED is home to many of South Africa's leading and best-loved brands Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio includes more than 50 brands.Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges,...
-
Operations & Customer Service Agent
2 weeks ago
Cape Town, Western Cape, South Africa Shift Full timeJob Title:Operations & Customer Service AgentLocation: Cape Town (working from home)Contract: 3 months contractHours: Full time - 45 hours per weekShifts:Between 8am and 11pm (UK time) - Any 5 out of 7 days per weekSalary: R8,500 to R12,000 per monthEquipment: Laptop, screen and UPS suppliedShift is a rapidly growing marketplace disrupting the logistics...
-
Agent Sales Service Co-ordinator
2 weeks ago
Cape Town, Western Cape, South Africa HotelJobs Full timeOur client a luxury travel company, is seeking an Agent Sales Service Co-ordinator to join their team in Cape Town. As an Agent Sales Service Co-ordinator, you will be responsible for providing administrative and sales support to our Agent Sales Manager.Responsibilities: Provide administrative and sales support to the Agent Sales Manager. Prepare quotes and...
-
Analyst, S&t Contracts
2 weeks ago
Cape Town, Western Cape, South Africa World Fuel Services Full timeAt World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...
-
Customer Service Agent
2 weeks ago
Cape Town, Western Cape, South Africa Telebest Full timeOur client has an opportunity available for a Customer Service Agent.Requirements:Ability to problem solve and perform analytical skills.Good communication skills.Passionate about customer service.Ability to think creatively and innovatively.MatricBasic numeracy advanced literacy skills.12 months of Call Centre Customer Service experience.Product knowledge...