Client Service Manager

2 weeks ago


Durban, KwaZulu-Natal, South Africa Nedbank Full time

Job Requisition Details
- #REQ
Closing Date: 11 September 2023- Location: Durban, Kwa-Zulu Natal- Talent Acquisition: Bongiwe Mchunu- Job Family- Sales and Services

  • Career Stream
  • Client Service


Leadership Pipeline
  • Manage Self: Professional

Job Purpose

  • To build and maintain strong relationships with our business clients through superior and hasslefree service in order to differentiate Nedbank as the banking partner of choice.

Responsibilities:

  • Consistently ensured work completed to plan; progress reviewed and corrective action taken.
  • Resource utilisation produced balanced output i.e. quality; cost; business expectations and compliance.
  • Complied with risk standards; monitored and corrective action taken.
  • Identified and resolved work obstacles and problems effectively and had contingency options to deliver required output.
  • Contributed to the crafting of polices; procedures; standards; processes; etc.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
  • Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g Green Strategy).
  • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
  • Initiate sales process by identifying opportunities for additional product or service sales.
  • Facilitate sales process by defining bank's fulfilment requirements for the client and gathering required documents to conclude the deal.
  • Provide aftersales service to bank's business clients by responding to their queries and requests in an efficient and timely manner.
  • Make suggestions to improve customer satisfaction by identifying trends in customer queries and complaints and reporting these to the relevant stakeholders.
  • Manage business risk by adhering to security and compliance requirements and bank's policies and procedures and ensuring that relevant documents are in place.
  • Manage operational risk by following appropriate process.
  • Manage client expectations by clearly explaining process and timelines.
  • Build a trusting relationship with clients by responding to queries and requests promptly.
  • Maintain strong client relationships by proactively initiating interactions regularly.
  • Nurture collaborative relationship with internal partners by referring new potential business and facilitating endtoend process of products.
  • Develop a network of internal and external service providers by identifying individuals who can assist with meeting client's needs and interacting regularly with them.

Professional Skills

  • Multiproduct knowledge
  • Good Communication (verbal and written)
  • Ability to work under pressure
  • Excellent listening skills


Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees


Preferred Qualification
  • National Certificate or Diploma in relevant field


Minimum Experience Level
  • Minimum 5 years' experience in both a Call Centre and Branch environment

Technical / Professional Knowledge

  • Cluster Specific Operational Knowledge
  • Relevant regulatory knowledge
  • Industry trends
  • Business terms and definitions
  • Communication Strategies
  • Relevant software and systems knowledge
  • Decisionmaking process
  • Banking knowledge
  • Governance, Risk and Controls
  • Banking procedures


Behavioural Competencies
  • Advancing Sales Discussions
  • Building Customer Loyalty
  • Work Standards
  • Collaborating
  • Communication
  • Managing Work
- **_Please contact the Nedbank Recruiting Team at _

  • Durban, KwaZulu-Natal, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Durban, KwaZulu-Natal, South Africa The Link Recruitment Full time

    BRIEF OVERVIEW OF THE ROLEQuery and service request management Regular and frequent updates to clients as per standard operating procedures (SOP) Adhere to escalation management processes and procedures Quality Standards Monitor and control the daily processing of administrative documentation as per processes, policies and systems defined by. Ensure...


  • Durban, KwaZulu-Natal, South Africa Aon Corporation Full time

    Posting Description:Client Services AdvisorDo you have an insurance qualification? Do you have excellent knowledge of policy wordings? Read onAon South Africa is hiring a Claims Service Advisor, this is a hybrid role with the flexibility to work both virtually and from our Durban Office.The role of the Client Service Advisor is to work closely with Client...


  • Durban, KwaZulu-Natal, South Africa African Recruitment Full time

    1. Client Liaison Liaise with client continuously and in a proactive manner regarding shipment events. Attempt to seek extended business from existing clients and referrals. Present the company as and when required i.e. company functions, client meetings, etc Send daily status reports to Clients with current information on all their shipments.2. Shipment...


  • Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Requisition- Client Service Consultant: 124347Location Durban Career Stream Call Centre (Service) FAIS Affected FAIS Affected YesJob Purpose To provide professional and efficient call services in order to optimise client experience for Nedbank Short Term and Long Term clients and ensure continued relationships are maintained Short Term insurance products:...


  • Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition ContactREQ: Talent Acquisition Consultant: Lerato Sithole- Location: Durban Umhlanga Rocks Cluster: Nedbank Wealth Insurance Closing date: 1 April 2024Job Family SALES AND SERVICESCareer Stream CALL CENTRE (Service)Leadership Pipeline Manage Self: Technical**FAIS Affected Yes**Job Purpose To provide professional and...

  • Client Services Dbn

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Tiger Recruitment Full time

    This will be to do:New business development, local and internationallyCustomer revivalService existing clientsThere will be no specific targetsRelevant experience within a Sales/KAM/Customer Services role within Freight Forwarding


  • Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Job Classification Job Family Administration, Operations and Facilities Career Stream Administration, Transactional Processing and Production Leadership Pipeline Manage Self: Technical FAIS AffectedJob Purpose To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its...


  • Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition ContactREQ: Talent Acquisition Consultant: Lerato Sithole- Location: KZN- Cluster: Nedbank Wealth- Closing Date: 22 March 2024Job Family Sales and ServicesCareer Stream SalesLeadership Pipeline Manage Self: OperationalJob Purpose To provide administrative services to clients by attending to transactional, lending and...

  • Security Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Fidelity Service Group Full time

    The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client's needs are efficiently and professionally...


  • Durban North, KwaZulu-Natal, South Africa CA Financial Appointments Full time

    Responsibilities: Onboarding new clients This includes:Opening and preparing client files and updating our CRM system with new information Checking all documents and relevant information Process new business and switches:Application forms captured correctly and signed by clients Tracking progress and follow ups Send statements and check fees General client...


  • Durban, KwaZulu-Natal, South Africa Fidelity Service Group Full time

    Purpose of the role:Reporting to the Regional Manager. The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that...


  • Durban, KwaZulu-Natal, South Africa Service Solutions Full time

    Our Client, a leader in Logistics is seeking to employ a Branch Manager at their Durban BranchDuties, but not limited to:Assume responsibility in running the branch efficiently and profitably Achieve monthly budgets and profitsManagement of staff and fleetMarketing and selling the rental of vehiclesProcessing of invoices and quotationsOpening of new...


  • Durban, KwaZulu-Natal, South Africa Service Solutions Full time

    Our Client, a leader in Logistics is seeking to employ a Branch Manager at their Durban Branch Duties, but not limited to:Assume responsibility in running the branch efficiently and profitably Achieve monthly budgets and profitsManagement of staff and fleetMarketing and selling the rental of vehiclesProcessing of invoices and quotationsOpening of new...


  • Durban, KwaZulu-Natal, South Africa Service Solutions Full time

    Position: Branch ManagerCompany: Leader in LogisticsOur client, a leader in Logistics, is in need of a Branch Manager for their Durban branch. As the Branch Manager, you will be responsible for various tasks including:Running the branch efficiently and profitablyAchieving monthly budgets and profitsManaging staff and fleetMarketing and selling vehicle...


  • Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Job Classification Recruiter: Lerato Sithole Requisition ID: Location: Umhlanga Rocks, DurbanClosing Date: 12 June 2024Job Family SALES AND SERVICESCareer Stream CALL CENTRE (Service)Leadership Pipeline Manage Self: TechnicalFAIS AffectedJob Purpose To provide professional and efficient call services in order to optimise client experience for Nedbank clients...


  • Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Job ClassificationRecruiter: Lerato SitholeRequisition ID: 133956Location: Umhlanga Rocks, DurbanClosing Date: 12 June 2024Job FamilySALES AND SERVICESCareer StreamCALL CENTRE (Service)Leadership PipelineManage Self: TechnicalFAIS AffectedJob PurposeTo provide professional and efficient call services in order to optimise client experience for Nedbank clients...


  • Durban, KwaZulu-Natal, South Africa ABC Worldwide Full time

    Role PurposeManagement and servicing of direct personal lines insurance 55 plus client portfolios whilst ensuring a balance between the company's business priorities including growth and client retention whilst adhering to the insurance needs of clients, in conjunction with Financial Services Regulations.Locationx1 Nelspruit and x1 DurbanResponsibilities and...


  • Durban, KwaZulu-Natal, South Africa Nedbank Full time

    Job Classification6 Months Fixed-Term ContractRequisition Closing Date: 24 August 2023Please Note Preference will be given to Applicants from Underrepresented Groups Job Family SALES AND SERVICES Career Stream CALL CENTRE (Service) Leadership Pipeline Manage Self: Technical FAIS AffectedJob Purpose To provide professional and efficient call services in...


  • Durban, KwaZulu-Natal, South Africa Assupol Life Ltd. Full time

    To provide professional first line support to clients and sales supportRender client services Update client personal details and AIMS notes Provide correct and accurate advice to clients on products and services (TCF) Inform clients and update changes to their policy (TCF) Liaise with relevant departments to gather information to resolve clients' queries...