Client Service Representative

2 weeks ago

Durban, KwaZulu-Natal, South Africa African Recruitment Full time

1.
Client Liaison

  • Liaise with client continuously and in a proactive manner regarding shipment events.
  • Attempt to seek extended business from existing clients and referrals.
  • Present the company as and when required i.e. company functions, client meetings, etc
  • Send daily status reports to Clients with current information on all their shipments.

2. Shipment booking and Co-ordination

  • Liaise with Client Services department and Trade Lane to coordinate the booking and loading of shipments. Relay information to supplier's offices / trade lane relating to pending orders to establish ready date.
  • Monitor daily closer to ready date as to ensure cargo collected on ready date.
  • All info needs to be cross communicated to this person to ensure delegated work had been executed.
  • Manage client administration on an international level i.e. dispatch routing orders and arrange inspections as required.
  • Ensure documents are received in full as to enable WNL to process clearance and invoice out.

3.Rates

  • Responsible for all rates relating to existing clients, including changes relating to Freight Rates (origin, warehousing and annual clearing rates).
  • Rate Proposal and SOP's updates for existing clients.
  • Communicating Sell rates to Clients.
  • NAC must be followed up with Trade Lane and communicated in writing to Clients
  • Communicate buy and sell rates to operations.

4. Managing of Key Accounts

  • Regular service calls to existing customers, at least once a month.
  • Service call reports within reasonable timeframe.

5. Estimates

  • Creating estimate links to Estimates.
  • Quality checks prior to sending estimates to the client.
  • Send estimates to clients.

6. Queries

  • Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily.
  • Ensure clearing instructions or export instructions are completed in full.
  • Develop and provide clients according to the monthly / quarterly KPI'S.
  • Secure extension business from existing accounts.
  • Proactively managing of credit limits of Clients to ensure that entries are not suspended
  • Assisting with the recovering outstanding payments
  • Presentation of Up and Down trade report on a monthly basis
  • Shipment report to be sent daily

Job Types:
Full-time, Permanent

Education:

  • Diploma (required)

Experience:

- client interfacing: 2 years (required)
- freight forwarding and clearing: 5 years (required)

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