Sales Operation Consultant

2 weeks ago

Cape Town, Western Cape, South Africa HotelJobs Full time
Kendrick Recruitment are searching for a Sales Operation Consultant with exposure to the East Africa Market.

As the Sales Operation Consultant, you will be responsible for managing the Administrative and Operational tasks of the sales process while working closely with the East Africa Specialists.


Responsibilities:

  • Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process from the quote stage through to client travel.
  • Compiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possible.
  • Provisionally holding options with 3rd Party Suppliers, amending as required during quote phases and ensuring timely release of options no longer in play.
  • Provisionally holding Agent's accommodation on inventory management system.
  • Confirmations of all services upon guest confirmation, checking for accuracy.
  • Checking invoices match costs in the quote system and flagging discrepancies to the East Africa Specialist.
  • Liaising with the Finance Team to ensure efficient allocation of deposits to bookings.
  • Pretravel reconfirmations with all suppliers including checks on dietary requirements, rooming allocations are accurate as per client needs.
  • Updating systems with timings and booking references on behalf of East Africa Specialist at the reconfirmation stage.
  • Preparation of final documents for final checks by East Africa Specialist.
  • Report any issues or errors to your line manager immediately upon discovery.
  • Provide proactive support to colleagues during peak of leave times.
  • Proactive approach to your personal and departmental targets and working together with management to ensure we reach these targets.
  • Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the countries in which we operate, therefore continuously improving and strengthening your knowledge of these destinations.
  • Taking a proactive and adaptable approach to learning in terms of sales skills, processes and product knowledge.

REQUIREMENTS AND QUALIFICATIONS:

  • Strong administration and organizational skills.
  • Meticulous attention to detail.
  • Excellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliers.
  • Must work well under pressure.
  • Excellent time management skills with the ability to multitask and prioritise tasks.
  • Proactive mindset and cando attitude.
  • Ability to work independently as well as within a broader team setup.
  • Good computer literacy including the use of inhouse sales systems.

REQUIREMENTS AND QUALIFICATIONS - ADVANTAGEOUS:

  • Experience in and knowledge of East Africa Safari Sales advantageous
  • Kenya and Tanzania at least 3 years experience East Africa and 5 years in the safari industry.
  • Experience working in the sales team environment and/or operations background.
  • Strong sales & customer service skills (written and telephone)
  • Knowledge of Business Sales Systems e.g. HubSpot, Bazaruto, ResRequest

REQUIRED WORK PRACTICES:

  • Across all interactions, promote the image of the sales team as best in class with our clients an internally with key stakeholders.
  • As a key point of contact and the face of the Company, upholding and contributing to the reputation of the company as a leading safari operator.
  • Living the company values daily: Genuine, Honesty, Quality, Commitment and Care.
  • Compulsory attendance of staff events happening within company working hours.
  • You will be required to travel for work from time to time.

SALARY:

  • R R

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