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Sales Operations Manager

4 months ago

Johannesburg, Gauteng, South Africa Time4Biz Full time

SALES OPERATIONS MANAGER

Duties and Responsibilities

  • Design efficient workflow structures, incorporating internal standard operating procedures (SOP's),sound risk management practices, internal standards of quality and service excellence, as well as agreed turnaround times
  • Lead a team of 13subordinatesincluding an Assistant Manager
  • Checking of new Commercial business against client instruction, department SOP's, and agreed Treaty Limits
  • Activating new Commercial Insurance policies
  • ADHOC activations on personal lines
  • Oversight of all Personal Lines sales administrative functions
  • Management of unpaid premiums, cancellations, reissue, wording, and annexure reports for Commercial. Backup for personal lines
  • Monthly, quarterly and YTD sales statistics (new salesall products, and commission reports)
  • Quality Assurance Audit reports
  • System testing when changes are implemented
  • Create new reports for the Sales Administrative duties for sales department Sales Register and SharePoint
  • Create Manuals for department processes and functions. Update Sales department SOP's for commercial lines
  • Efficiencies and processes. Cerul commercial quoting priority
  • Department efficiencies, including system development/ enhancement projects
  • Employee management
  • Unpacking strategy and supporting sales team.
  • Supporting HOD in terms of achieving key company strategy and goals.
  • Broker cancellations. Oversee new agency process. Oversee current structure Enhanced reporting

Skills

  • Empowering otherscommunicating clear direction, delegating responsibility and authority,building up competenceand confidence in others
  • Holding others and self, accountable for delivery on agreed targets and standards of service
  • Ability to think ahead, manage time, and make appropriate decisions when setting goals andpriorities forselfand team
  • Ability to take initiative by responding to situations proactively and timeously
  • Committed to continuous selfdevelopment
  • Effective communication skillssharing and openly receiving information, and adjusting one's styleand content tothe audience and context
  • Effective Relationship Management skills
  • Ability to collaborate with multiple parties inside and outside the company
  • Ability to persuade, negotiate and influence positively and assertively
  • Ability to build and assert trust
  • Abilityto analyse problems/ opportunities and information in a logical and structured manager, andmake sound decisions even in the face of ambiguity
  • Living customer centricity
  • Drive to consistently achieve excellence in all performance outputResults oriented
  • Ability to think creatively and innovatively
  • Ability to adapt to adapt quickly and positively to changing circumstances
  • Must project tenacity, confidence, optimism, and leadership

Qualifications and Requirements

  • Matric
  • NQF 4 or higher certificate in Short-Term Insurance
  • RE 5 (Representative Exam)
  • Must provide evidence of FAIS Fit & Proper status (DOFA)
  • Related BCOM degreehighly advantageous
  • Further training or qualification in Management or Leadershiphighly advantageous
  • Must be able to lead a team
  • Minimum of 10 years' relevant work experience within the Short-Term Insurance Sales sphere
  • At least 5 years related experience in a Managerial/ supervisory capacity, with specific focus on operations management and employee management
  • Experience dealing with Brokers, including brokers with Binder/Outsource Agreements
  • Knowledge and understanding of current market trends within the industry, external factors that could impact the business, as well as a sound understanding of competitor product offerings
**PLEASE NOTE