IT Operations Manager

2 weeks ago

Bryanston, South Africa Shell Full time

The Role:

What's the role?


As part of the Mobility Operations Landscape Management (OLM) team, the IT Operations Manager is responsible for delivering smooth operations of Mobility Systems and their related back-end technology for their market.

The OLM purpose is to assure delivery of secure, reliable services with minimum downtime. The IT Operations Manager contributes by actions that reduce incident volume and provide speedy and quality problem resolution.

Accountabilities:

  • Liaise with Service Providers and Shell internal teams to drive issue resolution
  • Act as supplier manager for local vendors
  • Drive Problem Management process with focus on increasing business value by reducing number of incidents and duration of downtime.
  • Monitor and initiate work with other specialists and supplier(s) to identify opportunities for continuous improvement.
  • Provide assurance against ongoing compliance to mitigate against security threats and protect Shell assets, ensuring evidence for compliance against controls is available.
  • Ensure services provided by suppliers are secure and reliable and meet agreed performance metrics
  • Execute contract renewal in line with global contracting strategies and operate philosophies within local operating constrains
  • Plan, communicate, and manage IT teams through infrastructure change.
  • Analyze results of vulnerability scanning, penetration testing, wireless checks, etc.
  • Assist with evidence collection of regulatory and compliance
  • Assist with Transition to Support activities.

What we need from you?

  • Relevant education at degree master level
  • Leadership skills: learner mindset, engage and inspire, goal zero, maximize performance.
  • A minimum of 4 years of work experience
  • Good understanding of the support environment.
  • Knowledge of Data and Analytics methodologies and tooling eg Power BI
  • ITIL 4 (Information technology infrastructure library) certified
Service Strategy, Design, Transition, Operations, and Continual Service Improvement

  • Understanding of IT Architecture/IT landscape
  • Experience in working on interconnected enterprise landscapes.
  • Working effectively and delivering SLA commitments through others across many organization boundaries, including ecosystem partners (suppliers, IT team members and business leaders and team members)
  • Strong interpersonal skills and confident in dealing with senior Business stakeholders.
  • Good understanding of the software engineering lifecycle for development and the concepts and practices required to implement effective information systems.
  • Strong communication/influencing/negotiation/presentation skills at all levels of the Business and IT hierarchy
  • Constructively challenging, and being challenged, whilst maintaining appropriate relationships with key stakeholders
  • Ability to take periodic calls outside of working hours to facilitate working in a global environment
  • English language skills are mandatory
  • Experience in Retail system operations and expert knowledge of the operational production environments strongly preferred
  • Demonstrated ability to operate in a virtual cross cultural organization
  • Understanding of business support requirements
  • Actual understanding of the IT business environment will be considered as advantageous
Scam Warning

Shell is an Equal Opportunity Employer.

COMPANY DESCRIPTION

An innovative place to work
There's never been a more exciting time to work at Shell.

Everyone here is helping solve one of the biggest challenges facing the world today:
bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.


Join us and you'll add your talent and imagination to a business with the power to shape the future - whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.


An inclusive place to work


To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard.

Here are just some of the ways we're nurturing an inclusive environment - one where you can express your ideas, extend your skills and reach your potential

  • We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.
  • We're closing the gender gap whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
  • We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

A rewarding place to work


Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

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