Retail Customer Care Executive

2 weeks ago


Johannesburg, Gauteng, South Africa M-KOPA Full time

Imagine being the backbone of a cutting-edge company, where your expertise in
inventory management and
customer service directly contributes to the success of an innovative team.

At M-KOPA, we believe in empowering people through technology, and we're looking for a dynamic
Retail Customer Care Executive to join our mission.

If you thrive in fast-paced environments, excel in customer interactions, and have a knack for managing inventory with precision, this is the perfect role for you


As an M-KOPA Retail Customer Care Executive, you will play a crucial role in our
retail operations, reporting directly to the
Retail Team Leader.

Your primary responsibility will be to
manage stock distribution and provide exceptional support to both our customers and sales team.

Each day starts with the meticulous task of
receiving, issuing, and maintaining stock records, ensuring accurate tracking of stock levels.

Your attention to detail and efficiency will keep our operations running smoothly.

Handling
phone swaps and returns, you will ensure that every return is processed swiftly and correctly, turning potential challenges into opportunities for customer satisfaction.


By assisting the sales team in
acquiring and upgrading sales, your support will be instrumental in hitting targets and achieving company goals.

You will be the friendly face of M-KOPA, logging
customer issues and inquiries, troubleshooting problems, and following up diligently to ensure that every customer feels heard and valued.

Your role in following up on
phone servicing and repairs will ensure that customers receive their devices in perfect working condition, enhancing their M-KOPA experience.

Additionally, you will ensure that all
marketing materials and posters at the depot are prominently displayed and in pristine condition, keeping our brand message clear and compelling.



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