Specialist - Value Added Services

2 weeks ago

Johannesburg, Gauteng, South Africa MTN Nigeria Full time

Reports To:
Manager - Messaging And Service Exposure

Division:
Information Systems

  • The role is influenced by MTN marketing & various Business unit demands and roadmaps.
  • It is also affected by global telecommunications and IT technology evolutions, trends & influences and the requirement to remain leaders in the GSM field
  • Impacted by MTN Group directives
  • The IS area has to deal with the rapid advancement of systems and technology within the following areas
  • OSS (Operational support systems) and BSS (Business support systems) layers
  • Various Network platforms enabling many Billing, VAS and ISP network functions
  • Deal with and environment that is highly regulated and legislated
  • Deal with the consequences of operating in highly specialised environment where there is often a dire skills shortage
  • IT environments with the Telecommunication industry do not tolerate the stoppages, breakdowns and low level of service
  • Technical support and escalation often need to be 'out of the country' with time lags for resolving critical issues
  • When major issues/incidents arise on systems one will need to assist Operations in a "handson" fashion
  • Ensure that vendors (whether they do development or system configuration) are correctly driven and that inhouse business and resultant functional logic is maintained within MTN through the supply of fully fledged and detailed specifications and ensure that vendors are driven to fulfil these
  • Ensure that systems can deal with high transactional volumes wherein many environment also require low latency in order to properly fulfil realtime subscriber interaction requirements
Governance

  • Follow all corporate governance procedures in place
  • Ensure that changes to the current environment are properly documented and tested before promoting into production. Post production changes should be documented and managed.
  • Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery of requirements
  • Support Revenue Assurance functions to understand issues and resolve any revenue issues or leakage
  • Create visibility of changes to core systems, data and products by informing the organisation of changes
  • Support assessment of Portfolio maturity on an annual basis
  • Influence and implement aspects of data security policies
  • Support the creation of critical Policies, Processes or Procedure such that Business risk is managed which also ensures that any ISO certifications can be maintained and ensure that they are being utilised in day to day operations
Tactical Planning and Operations

  • Continually assess new VAS technologies in the market from existing vendors, Group approved vendors and new emerging vendors to optimize existing solutions, reduce HW footprint, reduce CAPEX and OPEX etc
  • Future proof systems based on new and evolving standards and technologies
  • Carry out proof of concept environments to demonstrate the viability of new technologies and assist with requirements definitions
  • Ensure delivery of (authorised) projects according to the prioritised project list
  • Ensure the one performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums
  • Ensure that vendors (whether they do development or system configuration) are correctly driven and that inhouse business and resultant functional logic is maintained within MTN through the supply of fully fledged and detailed specifications and ensure that vendors are driven to fulfil these
and supply a an end result that meets any IS quality standards

  • Ensure professional system documentation is up to date at all times
  • Ensure that any common business rules, metrics and measures set in IS are followed
  • Provide input into the design of technology solution architectures with a 2 to 5 year horizon. Focus for both converging IT, Telco technologies and future ICT requirements
  • Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer
  • Assist in the evaluation of new technologies and products to determine feasibility and desirability of incorporating their capabilities into the Company's IS systems
Internal Processes Full system co-ownership

  • Planning and Operational areas need to function as a cohesive unit
  • Working relationships with Operational area must include:
  • Discussing status of projects
  • Discussing new projects on the horizon
  • Discussing system issues that may or may not require planning analysis
  • Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP work and any rollout activities
  • Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day to day basis
  • Perform ATPs with Operations and vendors
Common area for capturing and updating of Project Info

  • Make sure

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