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Sales Administrator

1 month ago

Northern Suburbs, South Africa MWeb Full time

Main Purpose of the Job:


The Connect division in Cape Town currently has vacancies for a Sales Support Administrator reporting to the Back Office Team Manager, who will be responsible for providing sales administrative and customer support.


Job Output:

Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables.

  • Manage administrative processes with regards to hardware distribution to Mweb clients
  • Conduct outbound calls to follow up with customers and also taking inbound sales calls when necessary
  • Maintain relationships with external customers who form part of the administrative function and meet Service Level Agreements with them. (SLAs).
  • Produce reports and feedback to the Call Centre and management team
  • Analyse and feedback on Sales Admin statistics. Assist with customer escalations and resolutions.

Skills and Competencies:

  • Good time management skills
  • Sales orientation
  • Team Player
  • Meticulous attention to detail
  • Proactivity and initiative
  • Judgment/Problem Solving skills
  • Excellent customer service orientation
  • Good Communication and interpersonal skills
  • Able to meet deadlines
  • Excellent telephonic etiquette

Qualifications

  • Fluent in English.
  • Matric

Experience:

  • Minimum 2 years administration in a call centre environment and/or call centre experience essential
  • Working knowledge of sales back end processes a must
  • Knowledge of the ISP industry and products advantageous
  • Knowledge of MS Office
  • Database and capturing experience preferred
  • Customer service experience

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