Deputy Manager/assistant Manager

2 weeks ago

Cape Town, Western Cape, South Africa 5D TECH SYSTEMS Full time

Job description:


The purpose of the Deputy IT Manager role is to assist the IT management team in maintaining, implementing, and improving IT system compliance, ownership of day-to-day IT support and processes adherence towards customer relationships and staff management.


Key accountabilities include but are not limited to:

  • Reporting, Audit deliverables, change management, training, quality management are addressed and monitored to ensure deadlines and service levels are met and results delivered.
  • To own incidents and requests to ensure completion in both the client and WNS infrastructure and IT environments.
  • To ensure that policy and strategy is in compliance with defined standards and local compliance adherence.
  • Ownership of Incidents and escalation and driving closure on a 24/7 basis.
  • Should be able to understand Client requirement and provide appropriate solution for the same in discussion with local/functional team.
  • The role will involve close coordination and project management of various internal and external technology groups to meet deliverables
  • To maintain strategy in line with local/functional IT stakeholder needs and in keeping up with current best practice.
  • To line manage and develop reporting IT team. Plan and priorities their workloads, set objectives, conduct appraisals and support in continuous improvement of their performance and results.
  • Ensure high level of customer centricity and engagement, forming a partnership with the operations team.
  • Act as a point of escalation for customers and manage their expectations.
  • Ensure the alignment of technology, process, and people to business objectives
  • Monitor all projects and prepare schedule of all work within required timeframe and coordinate with resource managers and supervisors to evaluate all approvals.
  • Draft reports on IT Service Delivery and present the data to the Senior Management Team
  • Forefront Audits and collate /provide evidence and ensure audit compliance in all areas throughout the year.
  • Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences
  • Be proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action.
  • Continuously evaluate staff performance and behavior and to take the necessary corrective actions where required

Qualifications:

  • Matric
  • ITIL Certified (Beneficial)
  • Tertiary IT Qualification (required)
  • Asset Management and Stock Control Experience (required)
  • Incident Management and Change Management Experience (required)
  • End-User Computing Management & Compliance Experience (including Anti-Virus, Patch-Management etc.) (required)
  • At least 5+ years of experience in an IT Team Management Role (required)

Additional Info:

  • To be able to work on a 24/7 rotation basis if required.
  • Broad general knowledge and awareness of the IT landscape (required)
  • Analytical and Practical motivated selfstarter. (required)
  • Be an IT specialist, but also have an understanding of commercial operations. (required)
  • Good Communicator (required)
  • Sound understanding of business processes and IT operations (required)
  • Assertiveness (required)
  • Good understanding of the ITIL Framework and implementation thereof (Advantageous)
Application Deadline: 2024/03/30

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