Instore Coordinator

2 weeks ago

Johannesburg, Gauteng, South Africa Ferva Business Partners Full time

Role Overview

The Instore Coordinator at Payflex plays a vital role in training and supporting the staff members of Payflex Merchant Partners, ensuring a seamless understanding and implementation of the buy-now-pay-later offering, Payflex. This role involves training staff, to effectively offer Payflex to shoppers, comprehensively understanding the customer journey, overseeing proper solution implementation, fostering relationships with in-store staff, addressing inquiries, and conducting training sessions both in-person and virtually.

Key Responsibilities

  • Instore Staff Training: Train and guide instore staff on when and how to present the Payflex option to shoppers, emphasising its benefits and features. Equip staff with the knowledge and confidence to seamlessly integrate Payflex into the sales process.
  • End-to-End Customer Journey: Develop a deep understanding of the Payflex customer journey from start to finish, including application, approval, payment scheduling, and customer support. Use this knowledge to enhance staff training and address inquiries effectively.
  • Solution Implementation: Collaborate with the sales department to ensure a smooth transition from the deal signing with merchants to the effective implementation of Payflex within their stores. Ensure all technical and operational aspects are aligned.
  • Relationship Building: Build and nurture meaningful relationships with in-store staff, serving as a dedicated point of contact for Payflex-related queries, feedback, and support. Act as a liaison between staff and Payflex teams.
  • FAQ Addressing: Address frequently asked questions from instore staff regarding the Payflex solution, its impact on their roles, and how it benefits shoppers. Provide clear and concise explanations to enhance staff confidence.
  • In-Store Visits and Training: Conduct in-person training sessions and visits to various locations across your designated region, delivering comprehensive training on Payflex. Additionally, facilitate online training sessions through virtual meetings for wider reach and convenience.

Requirements:

  • High school diploma or equivalent; additional education or certification in training and development, retail, or customer service is a plus.
  • Prior experience in training, customer service, or retail, preferably involving financial products or solutions.
  • Excellent interpersonal and communication skills to effectively train, build relationships, and address inquiries.
  • Strong organisational skills to manage and coordinate training sessions and in-store visits.
  • Proficient in using virtual meeting platforms and technology for online training.
  • Ability to adapt training techniques to different learning styles and environments.
  • Flexible schedule, including availability for in-store visits and training sessions, which may occasionally require evenings, weekends, and travel.
  • Ability to travel across various locations within your designated region for in-store visits and training.
  • Comfortable conducting online training sessions using virtual meeting platforms.

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