Software Renewals Administrator

2 weeks ago


Johannesburg, Gauteng, South Africa SurTech Full time

Software Renewals Administrator
The Renewals Administrator will play a pivotal role in managing the renewals process. The successful applicant will be meticulous in their review of the renewal and invoicing thereof.

They will be customer-centric and adhere to timelines and work closely with the greater team in terms of negotiations etc.


Reporting to:
Head of Operations


Management level of role:
This is not a management role


Working environment & travel:
Exceptionally busy, team-orientated environment. Drivers license and own transport is essential.


Working hours:07h30 16h00 or 08h00 to 16h30 or 08h30 to 17h00

Key deliverables

  • Maintain Client license data from implementation through to renewals on Salesforce.
  • Consolidation of current clients licenses and coterming assistance.
  • Generation of renewal, upgrades, and downgrades quotations.
  • Follow the renewal pricing process.
  • Ensure all internal renewal deadlines are met.
  • Review upcoming renewals to ensure alignment of system to customer contract.
  • Manage all renewal change request with our partner orgs.
  • Maintain a thorough understanding of all products from a licensing perspective.
  • Consulting with sales team, providing renewal quotes, overcoming objections, and adjusting proposals as required.
  • Track and provide status updates on all open opportunities.


Attend trainings
  • Partner and Internal.

Technical knowledge, skills & abilities

  • Must have strong attention to detail
  • Strong work ethic and willingness to take ownership for wideranging responsibilities
  • Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
  • Ability to multitask and work in a fastpaced and demanding global environment.
  • Excellent working knowledge of Microsoft Office (Excel, Word, Outlook, etc)
  • Superior organization and prioritization skills
  • Ability to perform under pressure and meet tight deadlines
  • Strong communication skills, both verbal and written
  • Salesforce experience

Behavioural, soft competencies & skills

  • Excellent interpersonal, relationshipbuilding and networking skills.
  • Attention to detail with a strong focus on admin skills
  • Proactive rather than reactive
  • Ability to confidently communicate.
  • Proven ability to meet deadlines and thrive under pressure.
  • Ability to multitask and work across multiple projects, without droppingtheball.
  • Effective delegation skills, and project management abilities
  • Clear and concise communication skills both written and verbal

Education & qualifications

  • Matric certificate.
  • Bachelor's degree in business administration
- highly prefererable.

Details of experience

  • At least two years of experience in a renewals role.
  • Excellent presentation abilities to all levels in a business
  • What would make the applicant successful in the role?
  • Resourceful, creative, and strategic in troubleshooting problems.
  • Be selfmotivated and a collaborative team player.
  • Be DRIVEN.
  • Can name more than three Star Wars characters.

We are committed to employing based solely on MERIT, irrelevant of gender, religion, or race.
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