Service Department Assistant

2 weeks ago

Helderberg, Western Cape, South Africa Diverso Technology (Pty) Ltd Full time

Service Department Assistant Position with Diverso:

  • Reports to the Service Manager

  • Start Date: As soon as possible
  • Permanent position (probation of 6 months)


 Hours: Mon
  • Fri 08:30 16:30
  • Somerset West, Cape Town
  • Marketrelated salary based on prior experience and a 'great fit' to the position

About the position

Diverso seeks to employ a vibrant, customer-oriented go-getter to assist with our service department requirements.

Role Accountabilities:

  • Servicerelated call handling (receiving, logging, feedback and followup)
  • Servicerelated quoting and billing
  • Process supplier warranty claims
  • Supporting the Service Manager and Service Team with the necessary administration and scheduling tasks (including calendar management)
  • Assist with stock control and despatch

The applicant should:

1.
Be able to work under pressure and meet deadlines
2.
Have a positive 'can do' attitude, with great attention to details

  • Be naturally curious as to why processes exist, and be able to offer improvement to existing processes
  • Be very flexible, as the service environment is constantly changing and adapting to customer needs
  • Have, at least, a grade 12 Certificate, but verifiable tertiary education would be a big advantage
  • Have at least two years of experience in the customer service and/or admin industry (preferably in the copier industry)
  • Have a passion to make Diverso's customers happy
  • Be able to work on his/her own and use initiative
  • Have excellent time management skills
  • Be computer literate (Outlook, Microsoft Office). Knowledge of an accounting system, e.g. Pastel / Omni / SAP would be a big benefit.
  • Be bilingual (Afrikaans / English)
  • Be well-spoken, presentable and able to communicate effectively
  • Be a team player with excellent interpersonal skills
  • Must have his / her own reliable transport
  • Not be afraid to make mistakes, learn from them and move on

Remuneration


Depending on the applicant's skills, references provided and experience, the remuneration is highly negotiable: R15k to R25k per month, with possible bonusses and quarterly incentives.


Salary:
R15, R25,000.00 per month

Expected

Start Date:
2023/04/03

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