National Soft Services Manager

2 weeks ago


Johannesburg, Gauteng, South Africa CBRE Excellerate Full time

Main Purpose / Objective of the Position:

To oversee the execution, analysis, management, control and reporting of soft services across the account, including negotiating terms with suppliers, monitoring compliance, and managing risks.


Decision Making Authority:

  • Management of services and supplier contracts
  • Management of work orders through the CFMS
  • Compliance to the OHS Act and other statutory requirements
  • Decisions are based on knowledge of theory and systems
  • Works within a specific prescribed policies and guidelines

Experience / Education:

  • A minimum of 5 years' experience in soft services (cleaning and security) contracts management.
  • A relevant degree in Facilities Management, or related, and Business Administration (advantageous).
  • Experience in facilities / operations management.

Skills Required:

  • Computer literacy (MS Office),
  • Collaboration,
  • Project Management,
  • Strong attention to detail,
  • Basic accounting principles, incl. budgeting,
  • People management,
  • Verbal and written communication skills,
  • Negotiation skills,
  • Conflict Resolution.

Knowledge Required:

  • SLA contract management
  • Project Management
  • Business writing skills and reporting
  • Financial / numeracy skills
  • Call & query analysis
  • Company structure and policies
  • Occupational Health and Safety principles

Competencies Required:

  • Customer & quality focus,
  • Methodical,
  • Teamwork and cooperation,
  • Problem solving & decision making,
  • Financial & business acumen,
  • Communication,
  • Tolerance for stress,
  • Assertive.

Major Drivers of Work Volume:

  • Contractual Obligations,
  • Work Orders,
  • Management complexity & intensity.

Interface / Relationships With:

  • Internal:_ Key Account Manager, Operations Managers, Facilities Team, Internal Business Unit Heads
  • External:_ Client, Contractors, Landlord, Tenants


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