Current jobs related to Officer Collect Inbound Outbound Rbc - Johannesburg, Gauteng - Absa Bank Limited
-
Credit Card Collections Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Title: Collections AgentWe are seeking an experienced professional to join our team as a Collections Agent (Credit Cards) at one of the top banks in South Africa. The ideal candidate will have a strong background in credit card collections and a proven track record of success in managing early-stage collections.The role involves capturing client...
-
Credit Card Collections Specialist
5 days ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Title: Collections AgentWe are seeking an experienced professional to join our team as a Collections Agent (Credit Cards) at one of the top banks in South Africa. The ideal candidate will have a strong background in credit card collections and a proven track record of success in managing early-stage collections.Key Responsibilities:Capture client...
-
Outbound Collections Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Moladira Skills Full timeJob Purpose: To lead, develop, and coach a team of Outbound Debt Collection Agents by driving daily and monthly production and achievement of set targets and Service Level Agreements (SLAs), and providing accurate daily reporting on individual and team performance.Key Responsibilities:Develop and implement strategies to improve team performance and achieve...
-
Debt Collection Team Lead
2 weeks ago
Johannesburg, Gauteng, South Africa Shapiro Shaik Defries and Assoiates Full timeJob SummaryWe are seeking a highly skilled and experienced Debt Collection Team Lead to join our team at Shapiro Shaik Defries and Associates. As a key member of our organization, you will be responsible for leading, developing, and coaching a team of Outbound Debt Collection Agents to achieve set targets and SLAs.Key ResponsibilitiesLead and develop a team...
-
Debt Collection Team Lead
6 days ago
Johannesburg, Gauteng, South Africa Shapiro Shaik Defries and Assoiates Full timeJob Title: Debt Collection Team LeadJob Summary:We are seeking a highly skilled and experienced Debt Collection Team Lead to join our team at Shapiro Shaik Defries and Associates. As a Team Lead, you will be responsible for leading, developing, and coaching a team of Outbound Debt Collection Agents to achieve set targets and SLAs.Key Responsibilities:Lead...
-
Debt Collection Team Lead
2 weeks ago
Johannesburg, Gauteng, South Africa Shapiro Shaik Defries and Assoiates Full timeJob SummaryWe are seeking a highly skilled and experienced Team Leader to lead our Outbound Debt Collection team at Shapiro Shaik Defries and Associates. The successful candidate will be responsible for driving daily and monthly production, achieving set targets and SLAs, and providing accurate daily reporting on individual and team performance.Key...
-
Debt Collection Team Lead
6 days ago
Johannesburg, Gauteng, South Africa Shapiro Shaik Defries and Assoiates Full timeJob PurposeTo lead and develop a team of Outbound Debt Collection Agents by driving daily and monthly production, achieving set targets and SLAs, and providing accurate daily reporting on individual and team performance.Qualifications & ExperienceMinimum Matric qualification is mandatory.Tertiary qualification or course in management is an advantage.At least...
-
Logistics Coordinator
3 weeks ago
Johannesburg, Gauteng, South Africa Kontak Recruitment Full timeJob DescriptionJob Title: Warehouse SupervisorCompany: Kontak RecruitmentJob Type: PermanentLocation: Johannesburg, GautengIndustry: Logistics and Supply ChainAbout Us: Kontak Recruitment is a leading recruitment agency specializing in niche fields, including logistics and supply chain management.Job Summary: We are seeking a highly skilled and experienced...
-
Operations Coordinator
3 days ago
Johannesburg, Gauteng, South Africa Cool Ideas Service Provider Full timeCareer Opportunity at Cool Ideas Service ProviderWe are seeking an Operations Coordinator to support our team in Rosebank, Johannesburg.Key Responsibilities:Place and manage orders efficientlyFollow up on order status and resolve any issuesCapture and maintain accurate dataHandle inbound and outbound customer callsAssist with the Rica process and related...
-
Virtual Sales Consultant TFG
2 weeks ago
Johannesburg, Gauteng, South Africa Energy at Work Projects Full timeExciting Opportunities for Inbound & Outbound Telesales AgentsWe are seeking a highly motivated and results-driven individual to join our dynamic team as a Virtual Sales Consultant. As a key member of our sales team, you will be responsible for generating new business opportunities and driving revenue growth through inbound and outbound telesales...
-
Warehouse Operations Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Kontak Recruitment Full timeJob DescriptionJob Title: Warehouse SupervisorCompany: Kontak RecruitmentJob Type: PermanentLocation: Johannesburg, GautengIndustry: Logistics and Supply ChainAbout Us: Kontak Recruitment is a leading recruitment agency specializing in niche fields, including logistics and supply chain management.Job Summary: We are seeking a highly skilled and experienced...
-
Dutch Client Care Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa BGA Recruitment Full timeAbout BGA RecruitmentWe are seeking a highly skilled and multilingual Dutch Client Care Specialist to join our team. As a Client Care Specialist, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and ensuring that all interactions are professional, polite, and efficient.Key...
-
Sports Consultant
1 week ago
Johannesburg, Gauteng, South Africa RMV Solution Full timeJob OverviewRMV Solution is seeking a highly skilled Intermediate Sports/Ski Consultant to join our team. As a key member of our Sport and Leisure division, you will be responsible for designing, quoting, and booking inbound and outbound journeys for our clients in the Sports and Ski sector.Key ResponsibilitiesDevelop and maintain a range of tourism products...
-
Credit & Collections Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Alfa Laval Full timeAbout the CompanyAlfa Laval is a leading global provider of innovative solutions for the process industry, with a strong focus on customer satisfaction and quality.Job SummaryWe are seeking a highly motivated and detail-oriented Credit & Collections Specialist to join our team in Isando, Kempton Park. As a Credit & Collections Specialist, you will be...
-
Credit and Collections Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Vharanani Full timeAbout the RoleVharanani is seeking a highly skilled and experienced Credit Controller to join our team. As a Credit Controller, you will play a crucial role in ensuring the smooth operation of our company's financial processes.Key ResponsibilitiesFinancial Management: Generate accurate invoices, forward them to customers, and distribute statements in a...
-
Trade Manager Far East, Air
3 weeks ago
Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full timeMain Purpose of the Role:This position will be responsible for growing our Air & Sea market share on the APAC (both inbound and outbound) region. To build sound relationships with the company network organization, and to build a product that will help us grow our volumes and GP.Key Responsibilities:• Identify and secure major target accounts in...
-
BCom Graduates Sought for Collections Position
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeJob Opportunity: Collections Team MemberIsilumko Staffing (JHB) is seeking a highly motivated and organized BCom graduate to join our client's Collections team in a dynamic and evolving Top bank in South Africa.Key Responsibilities:Late stage or early stage collectionsObtain client commitment to Promise to Pay / debit orderWork towards reaching daily...
-
BCom Graduates Wanted for Collections Role
2 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeJob Opportunity: Collections Team MemberIsilumko Staffing (JHB) is seeking a highly motivated and organized BCom graduate to join our client's Collections team in a dynamic and evolving Top bank in South Africa.Key Responsibilities:Late-stage or early-stage collectionsObtaining client commitment to Promise to Pay / debit orderWorking towards reaching daily...
-
Accounts Receivable Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa H&S Labour Brokers Full timeJob SummaryWe are seeking an experienced Accounts Receivable Team Leader to join our team at H&S Labour Brokers. As a key member of our finance department, you will be responsible for leading a team of accounts receivable associates and overseeing the collection of outstanding payments due to the company.Key ResponsibilitiesCollection and Credit...
-
Logistics Manager
3 days ago
Johannesburg, Gauteng, South Africa Level-Up Full timeJob Title: Manager: Inbound LogisticsJob Summary:We are seeking an experienced Manager: Inbound Logistics to oversee the inbound logistics operations, focusing on strategic planning, optimal arrival management, and operational efficiency. The successful candidate will be responsible for maximizing return on investment and ensuring that service level...
Officer Collect Inbound Outbound Rbc
3 months ago
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures.
Job Description:
- The purpose of the role is to manage customer debt through effective and efficient collections tactics in order to minimize the loss to Absa. This will involve negotiating repayment from customers with the objective of rehabilitating customer accounts, before they deteriorate further into delinquency.
The success of everyone at Absa is measured by our ability to put our customers at the center of everything we do.
To achieve this you will need the following:
- Agree collections targets on a monthly basis with the Team Leader in line with portfolio and product targets as communicated by Customer Value Management.
- Meet the minimum productivity requirements for calls on a daily basis to ensure optimization of the collections function and achievement of the monthly collection target.
- Manage customer accounts and calls by logging on to and updating the relevant collections systems including Megallon and Avaya.
- Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome for both the Bank and the customer.
- For more complex accounts, analyze customers' account history and provide the customer with a recommendation on the appropriate options available (e.g. account restructures in the case of arrears amounts on multiple products and/or refer the customer for debt review/counselling) to rehabilitate their account.
- These recommendations need to be aligned to the requirements as outlined in the Restructuring and/or Re-Age Policy.
- If no solution can be negotiated, calls must be escalated to the Team Leader for assistance. Update the OCS system upon completion of the negotiation with the customer to indicate the agreement reached. with the customer in terms of the collections option that will be implemented
- Adhere to all Company Policies and Procedures as outlined in the Absa Bank Credit Risk Model etc.
- Fulfil the requirements of and comply to all relevant Acts and Statutory requirements e.g. the National Credit Act.
- Identify fraudulent accounts and escalate these concerns to the Team Leader
- Adhere to internal systems access control policies at all times and report any irregularities to the Team Leader or relevant party.
- Adhere to the internal code of conduct at all times and report any irregularities to the Team Leader or relevant party.
- Complete all compulsory training within the required timeframe.
- Contribute towards an audit rating of sufficient or better by compliance to internal processes, policies and procedures.
- Timeously route all administrative work to the Administrative support team for processing according to the relevant process and procedures.
- Matric or NQF level 4 equivalent
- Banking Diploma/Certificate in Banking or equivalent is preferred
- At least 2 year/s relevant experience in a collections environment
- Experience in a collections contact center
- Experience in a customer services/facing role
- Experience in a Financial and/or Retail Services institution
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_