Credit Card Collections Specialist
2 months ago
We are seeking an experienced professional to join our team as a Collections Agent (Credit Cards) at one of the top banks in South Africa. The ideal candidate will have a strong background in credit card collections and a proven track record of success in managing early-stage collections.
The role involves capturing client information on our system, making notes after calls are conducted with debtors, and managing the early stages of collections. The successful candidate will be responsible for dealing with inbound and outbound calls, working from a dialler or worklist, and demonstrating professionalism in all interactions.
Key Responsibilities:
- Knowledge of the full collections process
- Capturing client information on the system and making notes after calls are conducted to debtors
- Managing early-stage collections
- Dealing with inbound and outbound calls
- Working from a dialler or worklist
- Professionalism
- Maintaining a high level of productivity and accuracy
Requirements:
- Proven experience in credit card collections
- Strong knowledge of the collections process
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- High level of professionalism and integrity
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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