Debt Collection Team Lead

2 weeks ago


Johannesburg, Gauteng, South Africa Shapiro Shaik Defries and Assoiates Full time
Job Summary

We are seeking a highly skilled and experienced Team Leader to lead our Outbound Debt Collection team at Shapiro Shaik Defries and Associates. The successful candidate will be responsible for driving daily and monthly production, achieving set targets and SLAs, and providing accurate daily reporting on individual and team performance.

Key Responsibilities
  • Lead, develop, and coach a team of Outbound Debt Collection Agents to achieve set targets and SLAs.
  • Drive daily and monthly production, and provide accurate daily reporting on individual and team performance.
  • Develop and implement strategies to improve team performance and productivity.
  • Collaborate with other departments to ensure seamless communication and workflow.
  • Manage and maintain accurate records and reports, including performance metrics and customer interactions.
Requirements
  • Minimum Matric qualification is mandatory.
  • Tertiary qualification or course in management is an advantage.
  • At least 5 years' experience in a debt collection call center with minimum 2 years leadership experience as a Team Leader/Team Manager/Supervisor.
  • Experience with handling IR procedures and performance improvement processes.
  • Knowledge of reporting platforms.
  • Understanding of POPIA Regulations and Debi check process.
Competencies and Skills
  • Ability to work under pressure.
  • Aptitude in decision-making and problem-solving.
  • Customer-centric approach.
  • Proficient in MS Office packages, especially Word and Excel.
  • Proven ability to meet targets and deadlines.
  • Strong leadership and coaching skills.
  • Strong written and verbal communication skills.
  • Taking accountability and responsibility.
Working Conditions

The successful candidate will be required to work shifts between 07h00 to 20h00 and 08h00 to 15h00 on Public Holidays and Saturdays.

Remuneration

The salary range for this position is R10 000,00 - R15 000,00 per month.

Application Requirements

Please provide your expected monthly CTC (Cost to Company) in your application.



  • Johannesburg, Gauteng, South Africa Shapiro Shaik Defries and Assoiates Full time

    Job Title: Debt Collection Team LeadJob Summary:We are seeking a highly skilled and experienced Debt Collection Team Lead to join our team at Shapiro Shaik Defries and Associates. As a Team Lead, you will be responsible for leading, developing, and coaching a team of Outbound Debt Collection Agents to achieve set targets and SLAs.Key Responsibilities:Lead...


  • Johannesburg, Gauteng, South Africa Shapiro Shaik Defries and Assoiates Full time

    Job SummaryWe are seeking a highly skilled and experienced Debt Collection Team Lead to join our team at Shapiro Shaik Defries and Associates. As a key member of our organization, you will be responsible for leading, developing, and coaching a team of Outbound Debt Collection Agents to achieve set targets and SLAs.Key ResponsibilitiesLead and develop a team...


  • Johannesburg, Gauteng, South Africa Top Talent Professional Services Full time

    Debt Collection Operations ManagerWe are seeking a highly experienced Debt Collection Operations Manager to join our team at Top Talent Professional Services.Key Responsibilities:Lead a team of debt collection specialists to achieve exceptional results in a fast-paced call centre environment.Develop and implement effective strategies to drive performance,...


  • Johannesburg, Gauteng, South Africa Shapiro Shaik Defries and Assoiates Full time

    Job PurposeTo lead and develop a team of Outbound Debt Collection Agents by driving daily and monthly production, achieving set targets and SLAs, and providing accurate daily reporting on individual and team performance.Qualifications & ExperienceMinimum Matric qualification is mandatory.Tertiary qualification or course in management is an advantage.At least...


  • Johannesburg, Gauteng, South Africa Tower Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Debt Collection Specialist to join our team at Tower Group. As a key member of our collections team, you will be responsible for rendering an efficient debt collection service to meet our business objectives and managing debtors effectively through sound credit management principles.Key...


  • Johannesburg, Gauteng, South Africa Moladira Skills Full time

    Job Purpose: To lead, develop, and coach a team of Outbound Debt Collection Agents by driving daily and monthly production and achievement of set targets and Service Level Agreements (SLAs), and providing accurate daily reporting on individual and team performance.Key Responsibilities:Develop and implement strategies to improve team performance and achieve...


  • Johannesburg, Gauteng, South Africa GEODIS Full time

    Job SummaryWe are seeking a highly skilled Credit Risk Manager to join our team at GEODIS. As a key member of our finance department, you will be responsible for managing credit and receivable accounts to contribute to the organisation's overall financial stability and profitability.Key ResponsibilitiesEstablishing credit limits and evaluating the...


  • Johannesburg, Gauteng, South Africa GEODIS Full time

    Job SummaryWe are seeking a highly skilled Credit Risk Manager to join our team at GEODIS. As a key member of our finance department, you will be responsible for managing credit and receivable accounts to contribute to the organisation's overall financial stability and profitability.Key ResponsibilitiesEstablishing credit limits and evaluating the...


  • Johannesburg, Gauteng, South Africa H&S Labour Brokers Full time

    Job SummaryWe are seeking an experienced Accounts Receivable Team Leader to join our team at H&S Labour Brokers. As a key member of our finance department, you will be responsible for leading a team of accounts receivable associates and overseeing the collection of outstanding payments due to the company.Key ResponsibilitiesCollection and Credit...


  • Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    Job Summary:The ideal candidate will have a minimum of 3 years of experience in debt collecting, with a strong background in the property industry. They will possess a robust personality, excellent communication skills, and the ability to effectively interact with clients and stakeholders.Key Responsibilities:Collect and recover debts from clients and...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Debt Review Agent/Deceased Estate AdministratorA leading banking company is seeking an experienced Debt Review agent to join their team. The ideal candidate will have a strong background in debt management and be comfortable working rotational shifts and alternate Saturdays and Public holidays.Key Requirements:Matriculation certificateNQF Level 5 Banking...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Debt CollectorJob Type: ContractLocation: SandtonAbout the Role:We are seeking a highly skilled and experienced Debt Collector to join our team at Isilumko Staffing. As a Debt Collector, you will be responsible for collecting debts on behalf of our clients, utilizing your excellent communication and negotiation skills to resolve outstanding...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    A leading financial services company, Isilumko Staffing, is seeking an experienced Debt Review specialist to join their team. The ideal candidate will have a strong background in debt management and be comfortable working in a fast-paced environment.Key ResponsibilitiesManage debt review cases from initial contact to resolutionCollaborate with debt...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Debt Collections OpportunityA dynamic Bank is seeking an experienced debt collector to join their team on a 3-month contract.Key ResponsibilitiesThe successful candidate will be responsible for making late-stage credit card collections, utilizing their strong communication skills and logical thinking to resolve outstanding debts.RequirementsMatric...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Isilumko Staffing is seeking a skilled Early-Stage Debt Collections Agent to assist a top Bank on a 3-month contract. The ideal candidate will be responsible for contacting debtors, negotiating payment plans or settlements, verifying debt information, and maintaining detailed records of interactions and agreements. Key requirements include a Matric or...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    A top financial institution, Isilumko Staffing, is seeking a highly skilled Early-Stage Debt Collections Agent to join their team on a 3-month contract.Key ResponsibilitiesThe successful candidate will be responsible for:Contacting debtors to negotiate payment plans or settlements that are feasible and mutually beneficial.Verifying the accuracy of debt...


  • Johannesburg, Gauteng, South Africa iLaunch Full time

    Job OverviewiLaunch is seeking a skilled On-Site Debt Collections Agent to join our team in Johannesburg.This contract position offers a competitive R travel allowance and commission structure.Key ResponsibilitiesConduct site visits to vendors to initiate payment and resolve outstanding debt.Perform online research to maintain accurate vendor contact...


  • Johannesburg, Gauteng, South Africa Cool Ideas Service Provider Full time

    Cool Ideas Service Provider is seeking a highly skilled Debt Recovery Specialist to join our team.Key Responsibilities:Monitor and update reports and software systems to ensure accurate debt collection data.Maintain internal controls to prevent unauthorized access to debtor accounts.Oversee all debtor collections and ensure timely payment processing.Follow...


  • Johannesburg, Gauteng, South Africa Ideal Candidates Full time

    Key Responsibilities • Ensure effective operations within your sphere of influence • Achieve debt collection targets • Draft legal documents • Maintain customer satisfaction and add value to customers and the BCM team • Provide timely and accurate reports, both internal and external • Foster employee engagement, incorporating company...


  • Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Job Title: Debtors ControllerAbout the Role:We are seeking a highly skilled Debtors Controller to join our team at Network Recruitment. As a Debtors Controller, you will be responsible for managing the debtors book, ensuring the timely collection of outstanding payments.Key Responsibilities:Debt Collection: Manage the debtors book, ensuring the timely...