Dutch Client Care Specialist

2 months ago


Johannesburg, Gauteng, South Africa BGA Recruitment Full time

About BGA Recruitment

We are seeking a highly skilled and multilingual Dutch Client Care Specialist to join our team. As a Client Care Specialist, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and ensuring that all interactions are professional, polite, and efficient.

Key Responsibilities

  • Answer and handle inbound and outbound calls in a timely and efficient manner
  • Provide accurate and helpful information to clients, ensuring that their needs are met and exceeded
  • Prepare and maintain accurate records of client interactions
  • Collaborate with internal teams to resolve client issues and concerns
  • Stay up-to-date with company policies and procedures to ensure compliance

Requirements

  • Minimum of 2-3 years of experience in a customer service-oriented role
  • Excellent communication and interpersonal skills
  • Fluent Dutch language skills, with the ability to communicate effectively in English
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required

Preferred Qualifications

  • Formal education in a related field (e.g. business, communications)
  • Experience working in a contact center or customer service environment
  • Knowledge of company policies and procedures

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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