Restaurant Reservations Coordinator

2 weeks ago


Constantia, Western Cape, South Africa The Liz McGrath Collection Full time
Maternity Leave Cover 4 Months only


To monitor and control provisional and confirmed all Restaurant Reservations, function & conference bookings where needed, and ensure that no double bookings occur.

To up
- date Restaurant function sheet and advise all departments once confirmation of the function is received. Manage the day-to-day functionality of the Dineplan Online Reservations system.

Minimum Experience and Qualification Required:

  • Grade 1
  • Post matric hotel school qualification would be advantageous
  • 3 years' experience in a 5star hotel restaurant or similar environment
  • Computer literacy
  • Excellent communication skills
  • Good numeracy skills
  • High level of English proficiency
  • Ability to plan
  • Must be motivated, enthusiastic, and energetic
  • Must be a team player, with a positive attitude
  • Must be willing to work shifts
  • Must be able to work under pressure
  • Own transport preferable

Key Performance Objectives:

  • Manage the daytoday functionality of the Online Reservation system for all Restaurant Bookings and High Tea Bookings.
  • Creating event proposals which fit client requirements and presenting proposals by deadline for any specific bookings in F&B spaces as required.
  • Maintaining a working relationship with vendors when dealing directly with any supplier.
  • Delegating event planning tasks to other staff members where necessary
  • Demonstrating to clients a strong knowledge of venues and vendor offerings and taking clients onsite inspections of venue options when required.
  • Coordinating events on the day and advance planning of online reservation bookings for the day ahead.
  • Issuing invoices and collecting payments in a timely manner
  • Anticipating and planning for different scenario
  • Creating sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the company to further these sales opportunities and focus on upselling bookings.
  • Planning multiple events at once when required.
  • Daily inspections of all venues to ensure cleanliness, any maintenance issues reported, setups done 30min before functions/events just as another failsafe in support for Operations, if deemed necessary.
  • Maintaining profiles/databases for all return restaurant/high tea/functions clients that we can regularly follow up on any future promotions or return business, will be great for client relationship.
  • Administration duties of the Banqueting Department i.e. printing of menus

Job Types:
Part-time, Temporary

Experience:

  • 5
Star Hotel: 3 years (required)

Ability to Commute:

  • Constantia, Western Cape (required)

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