Executive Housekeeper

2 weeks ago

Pretoria, Gauteng, South Africa The Globevest Group Full time

Salary:
Market Related

Location:
Pretoria

Job type:
Permanent

Industry:
Hospitality

Reference Number:
RDT.K.EH

COMPANY DESCRIPTION:


Our client, an upmarket Hotel and Conference Center in Pretoria has a vacancy for an experienced Executive Housekeeper to join their team.


JOB DESCRIPTION:

DUTIES AND RESPONSIBILITIES:

General
To promote a helpful and professional image to the Customer with full cooperation when requiring assistance,
ensuring a prompt, caring and helpful attitude.
To strive and anticipate the customers needs whenever possible to enhance quality service, and in turn enhance customer satisfaction.
To give full cooperation to any colleagues requiring assistance in a prompt, caring and helpful manner. To be
flexible in assisting around the Hotel in response to the business and customer needs.
To maintain regular and effective communication with the Team. Also, attend Hotel Meetings when required.
To develop and maintain quality training and coaching in a systematic and professional way to ensure consistent
delivery of the product service standards.
To manage the recruitment of colleagues scheduling and planning of departmental rosters, departmental
orientation colleagues and training schedules.

To assist in creating an environment which promotes colleagues morale that encourages employees to have pride in their department and their skills ensuring maximum efficiency.

To appraise colleagues at least every 3 months, identifying developmental needs from colleagues appraisals
ensuring maximum support received.
To address development needs identified from appraisal and to maximize areas of strength.
To deliver company products and Departmental Service Standards.
To positively promote sales awareness with the Department and maximize sales opportunities.
To help control operating costs within the standards set under the direction of the Departmental Managers.
To identify and report hazards and maintenance requirements in the workplace and follow through with your
Department Manager to ensure no defects.
To comply with statutory and legal requirements for fire, health and safety. Check that members of your
department are also aware of these requirements and are working in accordance with them.
Ensures measurable quality objectives are established and actively participate in the review of these objectives.
Ensures the availability of resources to carry out all tasks.
Ensures customer requirements are determined and met.
Actively promotes an awareness of customer requirements throughout the organization.
Ensures appropriate communication processes are established.
Determines the necessary competence for colleagues and provide training or other actions to satisfy these needs.
Ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to
the department objectives.
Understands and is aware of all fire and safety procedures.
Administrational
Ensures that all department reports and correspondence are completed punctually and accurately.
Ensures proper control of the keys allocated to the housekeeping department.
Ensures proper handling and control of lost and found.
Ensures proper requisitioning and controlling of supplies.
Ensures proper assignments of work to housekeeping colleagues.
Ensures effective control of linen (receiving, recording and storage)
Monitors through regular inventories and analysis of losses.
Reviews and updates Departmental Performance Plan on a regular basis.
Operational
Ensures through effective supervision that all services offered in the housekeeping department are always
available and are carried out with the outmost efficiency and courtesy as per the department operations manual.
Liaises with laundry and technical services departments to ensure the smooth flow of linen supplies and repair
work.
Liaises with the Front Office on anticipated guest check-ins, checkouts, room assignments and rooming list.
Conducts inspections of all hotel areas to check the cleaning standards.
Ensures the proper ordering of cleaning supplies and guest supplies and checks that they are handled and stored correctly.
Makes recommendation to management for modernization of equipment and refurbishment programs.
Ensure that all rooms are checked prior to the arrival of the guest for 100% readiness.
Ensures that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the
colleagues.

Conducts regular housekeeping meetings to keep colleagues informed of policies and procedures, special events, further improvement plans and guest comments.

Uses the guest history system to its fullest potential
Financial
Assists in the preparation of the departments budget.
Ensures that the departments operational budget is in line and costs are strictly controlled.
Ensure manning and competence level of selected colleagues is sufficient for the department to meet the needs of the organization and c

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