Cw 412482

Our client is seeking an Executive Housekeeper responsible for overseeing and maintaining the cleanliness of their upscale 5-star Hotel with 38 luxury suites in Johannesburg North.

• Essential leadership experience in a 5star Boutique Hotel environment is required.

• Supervise daily cleaning tasks of the housekeeping team.
• Ensure professional appearance and courteous service from housekeeping staff.
• Plan and maintain duty rosters, monitor timekeeping, and address absenteeism.
• Ensure daily cleaning of rooms and public areas.
• Monitor adherence to allocated cleaning times.
• Regularly check rooms for repairs and refurbishing.
• Participate in facetoface meetings with housekeeping staff.
• Notify Resident Manager of areas requiring decor.
• Maintain company and statutory hygiene standards.
• Conduct regular fire and evacuation drills.
• Familiarity with all Health and Safety measures.

• Order, store, and issue housekeeping supplies and equipment.
• Conduct weekly and monthly stock takes.
• Mandatory presence for monthly stock takes.
• Tight control over housekeeping supplies.
• Prepare and submit required information for budgetary purposes.

• Participate in daily preparation of housekeeping schedules.
• Check duty rosters, ensure coverage, and monitor timekeeping and absenteeism.
• Full responsibility in the absence of Head Housekeeper/Supervisors.
• Assist with completing housekeeping requisitions.
• Implement and enforce housekeeping policies and procedures.
• Address and resolve escalated complaints promptly.

• Identify development, training, and recruitment needs.
• Ensure regular OntheJob training for housekeeping staff.
• Ensure staff under your control are trained in Health and Safety measures.

• Ensure service quality meets company standards.
• Investigate and promptly address complaints about housekeeping services.
• Actively listen and resolve guests' complaints.