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Hotel Restaurant Manager

4 months ago

Stellenbosch, Western Cape, South Africa Tanya Serra Full time
Job Posted: 08-Nov-2023

  • Location: Stellenbosch

Hotel Restaurant Manager

Objective:


Direct operations within Hotel Restaurant to maximise performance and profitability by creating a positive and productive work environment, ensuring superior guest service and compliance with quality, hygiene and operational standards.


Examples of duties and responsibilities:

  • Lead the Hotel Restaurant team with service excellence, maintaining operational standards whilst looking for innovation
  • Maintain overall responsibility for F&B service in hotel restaurant and bar, pool, room service and mini bar functions
  • Managing of the Hotel and Restaurant department Electronic time book as well as coordination of PPT timesheet
  • Oversee daily operations, providing a proactive work environment to team members
  • Ensure daily Bar beverage stock takes are being done
  • Ensure the smooth running of Midmonth and Monthly beverage stock counts
  • Provide feedback on all variances that might accord within department
  • Ensure superior guest service and compliance with quality and operational standards
  • Prepare and monitor annual Operating, Capex & OE budgets, costs, control systems and procedures
  • Create concepts, plan execution and ensure stock is maximized for group functions/special events
  • Monitor and control cash flow, stock control, credit control and debtors, management reports and budgets
  • Manage, track and minimize breakages and ensure efficient OE usage, using daily management checklists and taking appropriate/ remedial action as required
  • Ensure operating systems are updated with correct pricing and items and manage daily/weekly/monthly stock control procedures
  • Champion training programmes and development of staff to build high performance teams
  • Ensure consistent and effective performance management is applied to all, giving guidance and feedback as appropriate
  • Maximize business opportunities in revenue, cost of sales and other expenses in line with budget
  • Ensure weekly and monthly planning of payroll is updated and handed in on time
  • Maintain effective and positive working relationships with team members and other operational/support areas
  • Understand Spier's values and strategic goals and work within these parameters while challenging convention and looking for 'new and better ways of doing things'
  • Ensure team members are treated in a fair and equitable manner and that issues are resolved in a timely manner
  • Able to work shifts
  • Ensure all disciplinary issues are documented appropriately and communicated to the HR department
  • Knowledge of and adherence to company policies and departmental SOP's
  • Ensure the highest standards of service are provided with confidence and enthusiasm
  • Maintain effective working relationships with colleagues across the board and assist own and other departments when needed
  • Assist in achieving targets on scorecard financial, operational, people and environment
  • Proactively promote the Spier experience
  • As an HOD, work closely with HR and other support functions to ensure systems and procedures adhered to as required
  • Perform HR related administration and ensure that it is kept up to date and reporting submitted on time

Skills, experience & educational requirements

  • Can communicate effectively with an understanding of F&B language
  • Passion and knowledge for wines
  • Exposure and understanding of restaurant administration and financials
  • Understanding and working experience in service recovery
  • Able to work flexible hours, weekends, and public holidays
  • Strong interpersonal and communication skills with a handson management approach
  • Able to work under pressure in a fastpaced environment, with the flexibility to adapt to shifting dynamics
  • Technology proficient with excellent time management skills
  • Strong financial acumen with proven skill in translating 'the numbers' to appropriate action
  • Strong admin focus with superior organisational skills
  • A creative and innovative thinker, willing and able to inspire teams with a desire to exceed guest expectations
  • A vibrant and responsible approach with a cheerful and serviceoriented outlook
  • 5 years' experience in Food & Beverage Operations in a supervisory role, with a minimum of three years at management level
  • Positive proactive approach, with proven success at managing a team
  • Degree/Diploma in Hospitality Management desirable
  • WSET/CWA certification advantageous
  • Job Title


 Hotel Restaurant Manager
  • Stellenbosch Winelands
  • Employer Type
  • Employer Type
-> Hotels

  • Job Type
  • Job Classification > Restaurant Management
  • FT/PT
  • Job Type
-> Full-time

  • Province
  • Location > Western Cape
  • Town/City
  • Stellenbosch
  • Salary Type
  • Monthly
  • Salary
  • R R32000 experience dependent.
  • Start Date
  • TBA
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