Solutions Support Engineer

2 weeks ago


Johannesburg, Gauteng, South Africa Talent Evolution Full time
Duties:
  • Manage, implement, and support Print Management Systems in enterprise settings
  • Utilize your excellent knowledge in Windows Server to ensure smooth operations.
  • Demonstrate expertise in the enterprise Print Management Environment.
  • Adhere to ITIL practices for effective service management.
  • Perform operational maintenance of Print Servers for multiple clients.
  • Handle software maintenance, installation, and testing.
  • Meet SLA contractual deliverables to clients and ensure customer satisfaction.
  • Manage capacity effectively to optimize system performance.
  • Assist in planning and monitoring system utilization and capacity.
  • Compile reports such as Health Checks on Server Infrastructure for clients.
  • Engage in project and capacity planning on Server Infrastructure.
  • Create comprehensive Solutions Technical Designs and maintain up-to-date documentation.
  • Provide support and troubleshooting for Desktop OS and Applications related to printing.
  • Administer and troubleshoot user accounts, profiles, and directories
  • Utilize Active Directory for resolving issues related to GPOs, Logon scripts, and user management.

Requirements:
  • Matric / Grade 12
  • Must be certified in:
o MCSE SERVER 2012 or later
An Advantage
o ITIL V3 Foundation
o Other Print Management Systems like Equitrac, Control Suite, MyQ, Papercut. o Other Device Management Systems like FM Audit, MPS Monitor & HP Web Jetadmin o SQL Server Administration

Should you nt receive a response within 10 working days, please consider your application as unsuccessful

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