Call Centre Sales Coach

2 weeks ago


Johannesburg, Gauteng, South Africa RedCat Recruitment Full time
RedCat Recruitment is seeking a suitably qualified and experienced
CALL CENTRE SALES COACH for a large concern. Position based in
Johannesburg.
Grade 12.

Preferably multilingual (Zulu, English, Afrikaans).

Regulatory Examination Certificate 5 (RE5).

Qualification in Short Term Insurance (Personal Lines).

Coaching and / or Mentoring Qualification is essential.

Facilitator, Assessor and Moderator qualification an added advantage.


5yrs+ previous sales and sales management experience with direct impact on helping team members to improve their results by improving skills and knowledge.

2yrs+ call centre quality assurance experience.

Methodical and structured approach to developing and executing coaching plans for team members.

Ability to work within a management team.


Ability to effectively manage a broad array of stakeholders, including internal and external senior decision makers and junior team members.

Reasonable experience in participating in management strategy formulation and execution.

Strong understanding of the regulatory framework under which financial services companies operate.


Purpose of the position is to develop, guide and support relevant sales individuals to meet the skills and performance requirements needed to achieve top performance by identifying needs and implementing development plans that will ensure the continuous improvement of personal technical knowledge, product expertise, customer centric mind sets and sales skills so that customers and company benefit from the efforts of the team.


Salary package offered:

  • To be discussed

PLEASE ONLY APPLY IF YOU HAVE THE RELEVANT EXPERIENCE / ONLY SUITABLE CANDIDATES WILL BE CONTACTED.

IMPORTANT

PLEASE APPLY FOR THIS POSITION VIA OUR WEBSITE (WWW.REDCATRECRUITMENT.CO.ZA)

Job Types:
Full-time, Permanent

  • Johannesburg, Gauteng, South Africa Red Cat Recruitment Full time

    RedCat Recruitment is seeking a suitably qualified and experienced CALL CENTRE SALES COACH for a large concern. Position based in Johannesburg.Grade 12.Preferably multilingual (Zulu, English, Afrikaans).Regulatory Examination Certificate 5 (RE5).Qualification in Short Term Insurance (Personal Lines).Coaching and / or Mentoring Qualification is...


  • Johannesburg, Gauteng, South Africa Edge Executive Search Full time

    CALL CENTRE SALES HEAD Permanent JHB00338 Sales Gauteng, JHB Northern SuburbsOur client based in the North is looking for a Call Centre Head with strong campaign experienceRESPONSIBILITIES & DUTIESThe responsibility of the Call Centre Sales Head is not exhaustive and may change from time to time as decided by Management.Strategic- Develop and Manage Sales...


  • Johannesburg, Gauteng, South Africa Pollock And Associates Full time

    Reporting directly to the CEO, you will play a crucial role in making a Call Centre operationally efficient and successful. Are you an experienced leader with a proven track record of driving sales performance in a call centre environment? You will have extensive experience in managing a sales force/call centre of over 450 seats. You will be required to take...


  • Johannesburg, Gauteng, South Africa Eltel Financial Services Full time

    Are you a dynamic and experienced sales professional with a proven leadership track record? We're seeking a results-driven individual to lead and inspire our Call Centre Sales team as a Sales Supervisor, specializing in funeral policy sales. If you have a strong background in sales, along with the ability to mentor and guide a team towards success, this...

  • Sales Coach/trainer

    2 weeks ago


    Johannesburg, Gauteng, South Africa Measured Ability Group Holdings Full time

    South Africa - Gauteng, Johannesburg - North (Sandton / Midrand / Diepsloot)Our client, exceptional in providing insurance products, is looking for a Sales Coach/Trainer who can effectively and efficiently offer learning and development services to sales persons. Qualification in Short Term Insurance Personal Lines RE5 certification Mentoring/coaching...


  • Johannesburg, Gauteng, South Africa Talentcru Full time

    Our client in the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with possible extension.Role Overview:Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery. The candidate will be allocated a specific team of consultants (up to 20) for a specific...

  • Call Centre Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Ferva Business Partners Full time

    Role OverviewThe Call Centre Manager will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving performance to meet organisational goals. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a passion for delivering outstanding customer experiences.Team Leadership:...


  • Johannesburg, Gauteng, South Africa Headhunters Full time

    Job descriptionCALL CENTRE MANAGERWho are weWe are a credit repair company, we help South Africans clear their credit records, getout of debt review and enjoy lower installments on their debt repayments. We also assistour clients in Blacklisting removal, Debt review removal and Debt mediation.Responsibilities Oversee and manage the daytoday operations of our...


  • Johannesburg, Gauteng, South Africa Call Centre Staffing Full time

    Gauteng, JHB - Northern SuburbsOne of the leaders in the Insurance sector is looking for Sales Consultants to sell life cover to new and existing clients.- At least 2 years' experience within a Sales Outbound Call Centre(with targets attached to the sales) Financial services experience (advantageous) RE Exam Advantageous 30 FAIS Credits Advantageous Grade...


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    Our client in the telecommunications industry is looking for a Call Centre Supervisor for a contract duration of 3 to 6 months with a potential extension.Role Overview:Responsible for overseeing the Service Centre Consultants to ensure efficient service delivery. The chosen candidate will be in charge of a specific team of consultants (maximum of 20) working...

  • Call Centre Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Peermont Global SA Full time

    Date:8 Feb 2024Location: Emperors Palace, ZACompany:Peermont Global (Pty) LtdJob Purpose To manage the peermont call centre section and maintaining professional relationships with guests through ongoing excellent customer serviceQualifications MatricMinimum Requirements 5 years plus experience in Management of Call Centres Customer Service experience...


  • Johannesburg, Gauteng, South Africa Adcorp Holdings Full time

    SynopsisOur client in the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with possible extension.Role Overview:Qualification and Experience National Senior Certificate/Grade 1 Relevant Degree/ 3 Year Diploma or Equivalent Experience 58 Years Service Centre Team Leader Experience Knowledge of People...

  • Call Centre Agent

    4 weeks ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    Call Centre Agents RequiredThis position is open to candidates based preferably in the South of Johannesburg.Candidates that meet the following criteria need only apply:Matric EssentialCandidates are required to have a strong command of the English LanguageAt least one year's Sales experience within the Call Centre EnvironmentAbility to drive salesCold...

  • Call Centre Agent

    3 months ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    Call Centre Agents RequiredThis position is open to candidates based preferably in the South of Johannesburg.Candidates that meet the following criteria need only apply:Matric EssentialCandidates are required to have a strong command of the English LanguageAt least one year's Sales experience within the Call Centre EnvironmentAbility to drive salesCold...


  • Johannesburg, Gauteng, South Africa Life Coach Hub Support Full time

    FEESfrom $33 USD to $80 USD for coaching I am an experienced Executive and Professional Coach specializing in supporting managers, executives, and professionals when they need to exhibit mindfulness and grace under pressure in stressful career, job, leadership, or personal situations.I am a young professional woman who has experienced marriage, divorce,...

  • Call Centre Team Lead

    2 weeks ago


    Johannesburg, Gauteng, South Africa Ferva Business Partners Full time

    Role OverviewThe Team Lead will play a crucial role in supporting the Call Centre Manager and overseeing day-to-day operations to ensure the delivery of exceptional customer service. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a passion for driving team performance and development.Team Supervision: ...

  • Call Centre Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Measured Ability Group Holdings Full time

    South Africa - Gauteng, Johannesburg - South (Soweto / Orange Farm) R R Annually Cost To CompanyOur client in the Financial Services arena seeks a senior Call Centre Manager with solid outbound exp to head up their Distribution Call Centre. Degree in Business or related Minimum of 9 years' experience within the Financial ServicesIndustry/Short-Term insurance...


  • Johannesburg, Gauteng, South Africa Fidelity Services Group Full time

    Overall Purpose of the Job: To effectively manage the Call Centre Outbound Sales, Technical, FindU and Client retention teams as well as the Inbound sales team. Achieving CCC KPI's and Targets. Dealing with client complaints/queries and management of staff.Minimum Qualifications and Experience: Grade 1 Tertiary qualification or Internal leadership...

  • call centre manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Oxyon People Solutions Full time

    PURPOSE OF THE JOBManages and builds a high-performance call center of CLO's with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLO's meet and sustain agreed customer service, productivity and...

  • Call Centre Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Pollock and Associates Full time

    Call Centre Manager Call Centre BPO ~ ManufacturingJohannesburg East, Johannesburg - Gauteng - South AfricaAre you ready to lead a dynamic team that provides world-class customer service? We are seeking a skilled Call Centre Manager to oversee our clients Inbound and Outbound CRM support operations within the manufacturing sector. Reporting directly to the...