Call Centre Sales Head

2 weeks ago

Johannesburg, Gauteng, South Africa Edge Executive Search Full time

CALL CENTRE SALES HEAD

  • Permanent


 JHB00338
  • Sales
  • Gauteng, JHB
  • Northern Suburbs
Our client based in the North is looking for a Call Centre Head with strong campaign experience

RESPONSIBILITIES & DUTIES


The responsibility of the Call Centre Sales Head is not exhaustive and may change from time to time as decided by Management.


Strategic
-
Develop and Manage Sales Strategy

  • Develop the Sales Strategy with the Group CEO to fit the Strategy of the Business as relevant;
  • Implement and ensure compliance with the Strategy while maximising

Operational
-
Ensure the Delivery of Great Quality Sales calls

  • Drive good foundations across all calls;
  • Achieve the relevant KPIs, such as Leads/hr, Completes/hr & Sales/hr targets for all campaigns;
  • Ensure compliance in terms of sales, tone, manner and legal requirements;
  • Focus on reducing pendings to below client's targets;
  • Constant improvement of call quality;
  • Ensure all scripting is fit for purpose and aligned to the campaign ITO benefits, presentation, closing, objection handling and compliance.
  • Drive sales performance to reach and exceed client targets

Monitor the daily productivity of the Call Centre;

  • Set monthly targets for KPAs such as RPCs, Sales Ratio & Response rates, Ave premium, CI/hr and BI/hr per campaign with the aim of exceeding client's requirements, where relevant;
  • Achieve the minimum total CC hours and average hours per SC;
  • Ensure consistent improvement in performance in order to achieve & exceed BI targets ;
  • Design and implement fitforpurpose incentive campaigns and

Lead Senior Sales Leaders

  • Allocation of campaigns to the Sales Teams;
  • Assume accountability for the structure of the Sales Team and growth plans;
  • Ensure rigorous and consistent Performance Management is conducted across Sales Teams;
  • Alignment of coaching of the Sales Team;
  • Motivate, instil and uphold the values of the client;
  • Maintain a pipeline of future SSLs and SLs and ensure all are developed

Requirements and Skills:

  • Matric
  • Computer Literate
  • FAIS compliant and a Key Individual (KI)
  • Deep understanding of, and experience in managing large sales teams, preferably in call centre environment
  • Good knowledge of call centre processes, procedures and reporting methods
  • Understanding of all company policies and procedures
  • Good managerial skills
  • Excellent understanding of the business strategy
  • Selfmotivated
  • Ability to cope well under pressure
  • Interpersonal skills
  • Excellent communication skills, verbal and written
  • Good time management
  • Strong leadership ability
  • Able to constantly motivate the sales floor
  • For more information please contact:
  • Carlene Jansen

  • Head Of Sales Call Centre

    2 weeks ago

    Johannesburg, Gauteng, South Africa Pollock And Associates Full time

    Reporting directly to the CEO, you will play a crucial role in making a Call Centre operationally efficient and successful. Are you an experienced leader with a proven track record of driving sales performance in a call centre environment? You will have extensive experience in managing a sales force/call centre of over 450 seats. You will be required to take...

  • Call Centre Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Measured Ability Group Holdings Full time

    South Africa - Gauteng, Johannesburg - South (Soweto / Orange Farm) R R Annually Cost To CompanyOur client in the Financial Services arena seeks a senior Call Centre Manager with solid outbound exp to head up their Distribution Call Centre. Degree in Business or related Minimum of 9 years' experience within the Financial ServicesIndustry/Short-Term insurance...

  • Call Centre Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Respublica Student Living Full time

    Job descriptionRespublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels.To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls, identify...

  • Outbound Sales Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Call Centre Staffing Full time

    Gauteng, JHB - Northern SuburbsOne of the leaders in the Insurance sector is looking for Sales Consultants to sell life cover to new and existing clients.- At least 2 years' experience within a Sales Outbound Call Centre(with targets attached to the sales) Financial services experience (advantageous) RE Exam Advantageous 30 FAIS Credits Advantageous Grade...

  • Call Centre Agent

    4 weeks ago

    Johannesburg, Gauteng, South Africa Jobking Full time

    Call Centre Agents RequiredThis position is open to candidates based preferably in the South of Johannesburg.Candidates that meet the following criteria need only apply:Matric EssentialCandidates are required to have a strong command of the English LanguageAt least one year's Sales experience within the Call Centre EnvironmentAbility to drive salesCold...

  • Call Centre Agent

    3 months ago

    Johannesburg, Gauteng, South Africa Jobking Full time

    Call Centre Agents RequiredThis position is open to candidates based preferably in the South of Johannesburg.Candidates that meet the following criteria need only apply:Matric EssentialCandidates are required to have a strong command of the English LanguageAt least one year's Sales experience within the Call Centre EnvironmentAbility to drive salesCold...

  • Call Centre Sales Supervisor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Eltel Financial Services Full time

    Are you a dynamic and experienced sales professional with a proven leadership track record? We're seeking a results-driven individual to lead and inspire our Call Centre Sales team as a Sales Supervisor, specializing in funeral policy sales. If you have a strong background in sales, along with the ability to mentor and guide a team towards success, this...

  • Call Centre Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Pollock and Associates Full time

    Call Centre Manager Call Centre BPO ~ ManufacturingJohannesburg East, Johannesburg - Gauteng - South AfricaAre you ready to lead a dynamic team that provides world-class customer service? We are seeking a skilled Call Centre Manager to oversee our clients Inbound and Outbound CRM support operations within the manufacturing sector. Reporting directly to the...

  • Call Centre Sales Coach

    2 weeks ago

    Johannesburg, Gauteng, South Africa Red Cat Recruitment Full time

    RedCat Recruitment is seeking a suitably qualified and experienced CALL CENTRE SALES COACH for a large concern. Position based in Johannesburg.Grade 12.Preferably multilingual (Zulu, English, Afrikaans).Regulatory Examination Certificate 5 (RE5).Qualification in Short Term Insurance (Personal Lines).Coaching and / or Mentoring Qualification is...

  • Call Centre Sales Coach

    2 weeks ago

    Johannesburg, Gauteng, South Africa RedCat Recruitment Full time

    RedCat Recruitment is seeking a suitably qualified and experienced CALL CENTRE SALES COACH for a large concern. Position based in Johannesburg.Grade 12.Preferably multilingual (Zulu, English, Afrikaans).Regulatory Examination Certificate 5 (RE5).Qualification in Short Term Insurance (Personal Lines).Coaching and / or Mentoring Qualification is...

  • Call Centre Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa British Airways PLC Full time

    CALL CENTRE AGENT - JOHANNESBURG THE ROLE The role of the call centre agent is to ensure that the professionalism of IAG Cargo is upheld at all times. Making sure that all of our freight forwarding customers are managed in an appropriate manner and that their cargo bookings are made swiftly with the best customer service that can be provided. The call centre...

  • Call Centre Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa British Airways Full time

    CALL CENTRE AGENT - JOHANNESBURGTHE ROLEThe role of the call centre agent is to ensure that the professionalism of IAG Cargo is upheld at all times. Making sure that all of our freight forwarding customers are managed in an appropriate manner and that their cargo bookings are made swiftly with the best customer service that can be provided. The call centre...

  • Call Centre Agent

    4 weeks ago

    Johannesburg, Gauteng, South Africa British Airways PLC Full time

    CALL CENTRE AGENT - JOHANNESBURG THE ROLE The role of the call centre agent is to ensure that the professionalism of IAG Cargo is upheld at all times. Making sure that all of our freight forwarding customers are managed in an appropriate manner and that their cargo bookings are made swiftly with the best customer service that can be provided. The call centre...

  • Call Centre

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    We are seeking an energetic, well-spoken Call Centre Agent with Customer Service experience to join our client on Ad Hoc Basis.RequirementsMust have Matriculated.Must have at least 4 years' experience working in a Call Centre or done Customer Service.Must be able upsell.Must be computer literate.Must stay Close to Sandton.Must be...

  • Call Centre Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Afrizan People Intelligence Full time

    Our client in the call centre industry is looking for a manager to join their dynamic team who will be overall responsible for the call centre business unit in South Africa, working in close cooperation with international clients.Responsibilities Responsible for our new call centre in Johannesburg, South Africa Ensure the business unit further develops its...

  • Call Centre Agent – Johannesburg

    2 weeks ago

    Johannesburg, Gauteng, South Africa Freerecruit Full time

    Call Centre Agent – Johannesburg, South AfricaMust be fluent in Afrikaans and English, written and verbal. Processing of orders. Communication with clients, sales, warehouse and distribution teams. Offer superior customer service, queries, deliver on promise. Work on Syspro. Compile accurate, informative reporting.The post Call Centre Agent –...

  • Outbound Call Centre Sales Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    A leading Life Insurance company is seeking Outbound Call Centre Sales Agents to sell life and funeral cover.Must have 2 years + long-term sales insurance experience and willing to work overtime.Must have Grade 12RE5 is advantageousMust be available immediately.

  • Call Centre

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    We are seeking an energetic, well-spoken Call Centre Agent with Customer Service experience to join our client on Ad Hoc Basis.RequirementsMust have Matriculated.Must have at least 4 years' experience working in a Call Centre or done Customer Service.Must be able upsell.Must be computer literate.Must stay Close to Sandton.Must be...

  • Call Centre Agent-2

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionDear Future, Sales Call Centre AgentThe Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer personalized...

  • Call Centre Sales Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Liberty Group Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard operating procedures (SOPs). 2...