Office Based Virtual Receptionist

2 weeks ago


Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

Surgo (Pty) Ltd., a renowned company in the BPO industry, has teamed up with a US-based live answering service provider, serving around 3500 businesses across the country. With over 45 years of experience, this third-generation family business has nurtured a strong business culture focused on people.

We are looking for an Office Based Virtual Receptionist to join our expert night shift team in Century City, Cape Town. If you love brightening people's day and delivering top-notch customer service, this could be the perfect job for you.

Job Purpose:

As a Virtual Receptionist, your responsibilities include call handling, greeting callers, scheduling appointments, transferring calls, and relaying messages to clients. You will interact with people from diverse backgrounds and industries in the USA. From taking messages for professionals to connecting callers with their designated contacts, each day offers unique challenges. Training will be provided.

Key Performance:

  • Meet call-handling targets by handling over 200 calls daily, maintaining professionalism and impartiality
  • Create exceptional caller experiences by engaging with callers in a friendly manner and building meaningful connections
  • Demonstrate accuracy, mindfulness, and attention to detail in written communications
  • Ensure proper spelling, grammar, and coherent message composition
  • Convey messages professionally and with personality
  • Efficiently multitask in a fast-paced, technology-driven setting
  • Effectively navigate multiple screens and applications while providing outstanding caller experiences
  • Consistently follow call-handling protocols on every call, documenting accurate notes and taking responsibility for errors

Requirements:

  • Tech-savvy with the ability to multitask across various systems while engaging in real-time conversations
  • Positive, professional, and solution-oriented
  • Strong attention to detail and written communication skills
  • Proficient in English with a neutral accent (reading, speaking, writing)
  • Punctual with excellent time management
  • Team player with call center experience preferred
  • Experience with international clientele (USA, UK, AUS, NZ)
  • Background in administrative or professional roles
  • Tertiary qualification is a plus
  • Clean criminal record and Grade 12 qualification
  • South African ID or valid Work Permit
  • Ability to work night shifts accommodating USA hours
  • Reliable transport is essential

Working Hours:

  • Rotational shifts covering Monday to Sunday
  • 5-day workweek with 4 days between Monday and Friday, and 1 day on the weekend
  • Night Shift (USA Rotational Shifts: 9pm-6am)

Salary:

  • Basic salary of R8000 monthly
  • Additional attendance bonus and incentives
  • Shift allowance included
  • Transport subsidy from home to the office

Location: Century City, Cape Town

To apply for this position, please use the designated job board. Make sure to include the reference number in your application.

Surgo (Pty) Ltd. is an equal opportunity employer that values diversity in its workforce. We encourage individuals with disabilities and diverse backgrounds to apply. If you don't receive a response within three months, feel free to reapply. Note that we do not charge any application fees as a member of APSO. Your CV will be retained in our database for future opportunities. If you prefer not to be considered for other positions, please inform us via email.



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