Service Advisor

2 weeks ago


Bedfordview, Gauteng, South Africa Clicks Group Limited Full time

Listing reference: 017077
Listing status: Online-
Position summary

Industry:
Wholesale & Retail Trade

-
Job category:FMCG, Retail, Wholesale and Supply Chain
Location:Bedfordview

-
Contract:Permanent
Remuneration:Market Related

-
EE position:Yes
Introduction

  • To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
    Job description

Job Objectives:

  • To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
  • To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
  • To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
  • To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
  • To timeously and efficiently resolve all customer queries in line with the Company's policies.
  • To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
  • To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
  • To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
  • To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
  • To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

  • Retail/FMCG background and understanding of merchandising and promotions principles
  • Knowledge of stock, cost, risk and compliance management procedures
  • Knowledge of customer service excellence
  • Knowledge of labour legislation and IR practices
  • Knowledge of competency based interviewing

Skills:

  • Results and target driven
  • Sound managerial skills
  • Planning and organising skills
  • Problemsolving skills
  • Strong customer orientation
  • Good communication skills
  • Computer literacy
  • Numeracy skills

Competencies:

Essential:

  • Leading and Supervising
  • Relating and Networking
  • Delivering Results and Meeting Customer Expectations

Desirable:

  • Following instructions and procedures
  • Working with people
  • Analysing
  • Planning and organising
  • Coping with Pressures and Setbacks

Minimum requirements

Education:

Essential:

  • Grade 1
  • Relevant Retail/Business Management qualification (External applicants)

Desirable:

  • Maths 50% and English 50% at Grade 12 level

  • Service Advisor

    2 weeks ago


    Bedfordview, Gauteng, South Africa Motus Corporation Full time

    Coordinating workflow in the service department, between service advisors, foreman and customers Updating service customers on all service bookings and progress timeously Communicate with all Service Staff Ensure workshop opening and closing daily and timeously Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in a key safe...


  • Bedfordview, Gauteng, South Africa OUTLife Full time

    Company DescriptionOUTsurance has been propelling the South African insurance industry forward for the last 25 years. As leaders in the field, we're always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.Our continued success can be attributed to OUTstanding employees who set the bar high with...


  • Bedfordview, Gauteng, South Africa The Talent Experts Full time

    You know exactly what it takes to provide the best service to high-net-worth clients, and your experience shows that_Is this you?You are not just another Assistant, and your professionalism proves it. You have gained the experience working in a brokerage and you know exactly what it takes to provide the best possible service to the clients and the...

  • Supervisor: Foreman

    2 weeks ago


    Bedfordview, Gauteng, South Africa Motus Corporation Full time

    Motus Toyota Bedfordview currently holds a vacancy for a Supervisor: ForemanReporting to the Manager: Service, this position requires someone to assist and advise technical staff, and correctly diagnose problems on vehicles. He/She must ensure that service and repairs are carried out to the highest standards of quality possible and to ensure Customer...


  • Bedfordview, Gauteng, South Africa Air Liquide Full time

    How will you CONTRIBUTE and GROW?:The Clinical Sales Consultant is accountable for managing customer relationships to ensure customers receive value and Return on Investment from VitalAire products and services. Recognizing opportunities for cross-selling and up-selling through regular contact, including face to face visits, and monitoring of Customer needs....

  • Service Advisor

    3 weeks ago


    Bedfordview, South Africa Motus Corporation Full time

    Coordinating workflow in the service department, between service advisors, foreman and customers - Updating service customers on all service bookings and progress timeously - Communicate with all Service Staff - Ensure workshop opening and closing daily and timeously - Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in a...

  • Service Advisor

    3 weeks ago


    Bedfordview, South Africa Motus Corporation Full time

    Coordinating workflow in the service department, between service advisors, foreman and customers. - Updating service customers on all service bookings and progress timeously. - Being a team player, to be able to work all respective stakeholders. - Ensure workshop opening and closing daily and timeously. - Ensure the security of vehicles, i.e. vehicles locked...

  • Service Advisor

    3 weeks ago


    Bedfordview, South Africa Clicks Group Limited Full time

    **Listing reference**: 017077**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Bedfordview - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - To ensure service excellence at the point of sale by ensuring...

  • Insurance Bookkeeper

    3 weeks ago


    Bedfordview, South Africa Charm Reruitment Agency Full time

    Mandatory Requirements: - Matric. - Financial Service Industry work experience minimum of 1 to 3 years. Key Responsibilities of the position are: - General office administration. - Process and execute financial advisor and client instructions whilst adhering to operational processes and minimizing operational errors which will including new client business...


  • Bedfordview, South Africa OUTLife Full time

    Company Description OUTsurance has been propelling the South African insurance industry forward for the last 25 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...

  • Sales Advisor

    4 weeks ago


    Bedfordview, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:Retail Operations**Location**:Bedfordview - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: The main purpose of the job is to offer exceptional customer service by providing detailed product knowledge and...


  • Bedfordview, South Africa The Talent Experts Full time

    You know exactly what it takes to provide the best service to high-net-worth clients, and your experience shows that!_ **Is this you?** You are not just another Assistant, and your professionalism proves it. You have gained the experience working in a brokerage and you know exactly what it takes to provide the best possible service to the clients and the...

  • Supervisor: Foreman

    2 weeks ago


    Bedfordview, South Africa Motus Corporation Full time

    **Motus Toyota Bedfordview** currently holds a vacancy for a **Supervisor: Foreman** Reporting to the **Manager: Service,** this position requires someone to assist and advise technical staff, and correctly diagnose problems on vehicles. He/She must ensure that service and repairs are carried out to the highest standards of quality possible and to ensure...


  • Bedfordview, South Africa Motus Corporation Full time

    **Motus Toyota Bedfordview **currently holds a vacancy for a **Senior Specialist**:Master Technician** Reporting to the **Manager: Service,** this position requires someone who will ensure Customer Satisfaction in the service and repair of motor vehicles in a safe and economical manner **Position Overview**: **Specific Role Responsibilities**: - Repair /...


  • Bedfordview, South Africa Air Liquide Full time

    **How will you CONTRIBUTE and GROW?**: The Clinical Sales Consultant is accountable for managing customer relationships to ensure customers receive value and Return on Investment from VitalAire products and services. Recognizing opportunities for cross-selling and up-selling through regular contact, including face to face visits, and monitoring of Customer...