Service Advisor

5 months ago

Bedfordview, South Africa Motus Corporation Full time

Coordinating workflow in the service department, between service advisors, foreman and customers
- Updating service customers on all service bookings and progress timeously
- Communicate with all Service Staff
- Ensure workshop opening and closing daily and timeously
- Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in a key safe
- Ensuring first thing in the morning that vehicles are parked outside and that the keys are locked in a key safe
- Ensuring job cards are signed off by Technicians and Service Advisors
- Assist and advise Technicians on quotes in a timeous manner
- Provide assistance to the Controller, Foreman, Service Manager, Service Receptionist
- Follow up on parts ordered for workshop
- Book in vehicles
- Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
- Ensure that all vehicles are test driven
- Record and report comebacks

**Position Overview**:
**Chrysler Jeep Dodge Bedfordview **currently holds a vacancy for a **Service Advisor **reporting to the **Service Manager.**

***This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

**Specific Role Responsibilities**:

- Ensure that all customers (internal & External) are kept informed regarding progress of their vehicles daily
- Ensure the promotion and adherence to safety standards
- Sell accessories and additional work
- Ensure parts are ordered according to the parts ordering system
- Prepare quotations to be authorized timeously
- Follow up on sales not made (no shows) - rebook to prevent any lost opportunity.
- Follow up on work in progress daily to ensure customer feedback; no missed sale opportunity & no late warranty. maintenance claim submissions

**Qualifications and Experience**:

- A minimum of 5 years’ Service Advisor experience is essential
- A service Advisor certificate is essential/advantageous
- A minimum of Grade 12
- Clear Criminal Record
- Motor industry experience will be an advantage
- Valid Drivers’ License
- Computer literacy is essential
- Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications

**Skills and Personal Attributes**:

- Good Interpersonal & Communication Skills
- Ability to operate under pressure and in a team environment
- Attention to Details

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