Service Advisor

2 weeks ago


Bedfordview, Gauteng, South Africa Motus Corporation Full time
Coordinating workflow in the service department, between service advisors, foreman and customers

  • Updating service customers on all service bookings and progress timeously
  • Communicate with all Service Staff
  • Ensure workshop opening and closing daily and timeously
  • Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in a key safe
  • Ensuring first thing in the morning that vehicles are parked outside and that the keys are locked in a key safe
  • Ensuring job cards are signed off by Technicians and Service Advisors
  • Assist and advise Technicians on quotes in a timeous manner
  • Provide assistance to the Controller, Foreman, Service Manager, Service Receptionist
  • Follow up on parts ordered for workshop
  • Book in vehicles
  • Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
  • Ensure that all vehicles are test driven
  • Record and report comebacks

Position Overview:

Chrysler Jeep Dodge Bedfordview currently holds a vacancy for a
Service Advisor reporting to the
Service Manager.
***This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

Specific Role Responsibilities:

  • Ensure that all customers (internal & External) are kept informed regarding progress of their vehicles daily
  • Ensure the promotion and adherence to safety standards
  • Sell accessories and additional work
  • Ensure parts are ordered according to the parts ordering system
  • Prepare quotations to be authorized timeously
  • Follow up on sales not made (no shows) rebook to prevent any lost opportunity.
  • Follow up on work in progress daily to ensure customer feedback; no missed sale opportunity & no late warranty. maintenance claim submissions

Qualifications and Experience:

  • A minimum of 5 years' Service Advisor experience is essential
  • A service Advisor certificate is essential/advantageous
  • A minimum of Grade 1
  • Clear Criminal Record
  • Motor industry experience will be an advantage
  • Valid Drivers' License
  • Computer literacy is essential
  • Applications should be accompanied by an uptodate CV indicating achievements, knowledge, skills and qualifications

Skills and Personal Attributes:

  • Good Interpersonal & Communication Skills
  • Ability to operate under pressure and in a team environment
  • Attention to Details

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