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Loss Prevention Supervisor

4 months ago

Cape Town, Western Cape, South Africa Marriott International, Inc Full time

Job Number

Job Category Loss Prevention & Security

Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Function


Reporting to the Security Manager, who in turn reports to the Director of Security, the successful incumbent is expected to effectively maintain a safe and secure environment for all guests and associates by patrolling property, permitting entry, monitoring surveillance equipment, inspecting buildings, equipment and access points, while maintaining the exceptional service standards expected in accordance with Marriott International Hotels Policies and Procedures.


Required Experience & Qualifications

  • Matric
  • PSIRA registered with Grade A.
  • Clear Criminal record essential.
  • A minimum of 4 years' experience within the Security/Hospitality Industry in a supervisory/managerial role.
  • Police/Law enforcement background would be an advantage.
  • Excellent verbal and written communication skills are essential.
  • Must be attentive to detail and strive to be accurate.
  • A valid driver's license will be advantageous.
  • Must be selfconfident and be able to work unsupervised
  • Exposure to IR management and disciplinary processes advantageous

Key Responsibilities

  • Sift Management of outsourced security personnel comprising security officers & security controllers.
  • Patrol all areas of the property.
  • Assist in effectively managing
  • Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
  • Lock property entrances when required.
  • Conduct daily physical hazard inspections.
  • Respond to accidents, contact EMS or administer first aid/CPR as required.
  • Assist guests/employees during emergency situations.
  • Notify appropriate individuals in the event of accidents, attacks, or other incidents.
  • Defuse guest/employee disturbances.
  • Call for outside assistance if necessary.
  • Complete incident reports to document all Security/Loss Prevention related incidents.
  • Conduct interviews and obtain written statements with regards investigations.
  • Conduct various investigations relating to security, Health &safety, crime etc
  • Handle all interruptions and complaints.
  • Resolve safety hazard situations.
  • Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
  • Report to scenes of vehicle accidents/thefts.
  • Call for assistance using proper code responses.
  • Complete a Loss Prevention shift summary/daily activity report.
  • Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
  • Conduct investigations and gather evidence. Conduct interviews with relevant parties.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Prepare and review written documents accurately and completely.
  • Develop and maintain positive working relationships with others.
  • Support team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Enter and locate workrelated information using computers and/or other electronic devices.
  • Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
  • Perform other reasonable job duties as requested by the Security Manager.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._


At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived.

We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road.

Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.

We are looking for dynamic people who are excited to join the team a