Store Operations Supervisor
2 months ago
At Mr Price, we are seeking a highly skilled and experienced Supervisor to join our team in Langebaan Laguna Mall. As a Supervisor, you will play a critical role in supporting store management in achieving overall objectives, store targets, and customer service standards.
Key Responsibilities:- Sales and Customer Experience Management:
- Drive sales through the implementation of customer experience processes, including execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, and customer feedback to meet customer service standards and achieve sales targets.
- Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values.
- Team Management:
- Provide ongoing coaching and mentoring to enable and up-skill store associates in product knowledge.
- Stock Management:
- Ensure that stock is accurately received and unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes, including stock counts, stock takes, and stock loss action plans, to mitigate risks and ensure adequate stock on hand.
- Oversee the general maintenance of the stockroom to meet housekeeping standards.
- Risk Management:
- Assist with compliance checks through defined processes, including admin checks, store audits, visual audits, COMO reports, POS reports, health and safety standards, and weekly hanger counts, to ensure and enforce overall compliance with policies and procedures.
- Grade 12
- 1-2 Years' experience in retail (supervisory experience advantageous)
- Sales and service management
- Computer literacy
- Communication skills
- Business understanding of retail trade, brand, customer, and product
We are looking for a motivated and experienced individual who is passionate about delivering exceptional customer service and driving sales growth. If you have a strong background in retail and are looking for a challenging and rewarding role, please submit your application.
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