Tech Officer: Service Centre

2 weeks ago


Centurion, Gauteng, South Africa BCXP Full time
Business unit, Department, Reporting
Business Unit
Converged Communications
Department

Commercial:

CBO
Reports To

Manager:

CBO Public,

Manager:
Non-Voice Services,

Manager:
Escalation

Grade
OP1 Core Description
Carry out the identification, logging, resolution of client and system generated issues / queries, order processing and billing disputes. This is to be achieved in accordance with service quality standards. Drive a positive customer experience. Key Deliverables / Primary Functions
Respond to action items and other forms of customer order requests.
Analyse customer requests as well as validate all required documents. Capture orders according to the customer contract, paying particular attention to pricing.
Escalate order fulfilment enquiries to SDM and/or project management teams
Accurately bill completed orders according to contract billing schedules.
Receive, analyse and resolve customer disputes related to billing and invoicing.
2 Years relevant experience in incident management, order processing and customer service environment. Certifications Relevant Certification will be an advantage Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Span of Control
0
Level of Engagement
Internal and External Customers. Special Requirements / Employment Condition Ability to cope under pressure Ability to work staggered hours, shifts, overtime and respond to call-outs Workplace / Physical Requirements Hybrid Remote Worker Non-Billable

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