Guest Arrival Expert

2 weeks ago

Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.


No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.

Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts - to get it right for our guests and our business each and every time.


CRITICAL TASKS
Safety and Security

  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Maintain awareness of undesirable persons on property premises.
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physicallyimpaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Stay up to date on the local area so that you are prepared to provide specific recommendations for guests.
  • Communicate recommendations in a way that builds excitement and interest among guests and associates.
  • Perform other reasonable duties as requested.
Working with Others

  • Support all coworkers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards.
Physical Tasks

  • Read and visually verify information in a variety of formats (e.g., small print).
  • Move at a speed required to respond to work situations (e.g., run, walk, jog).
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
  • Move over sloping, uneven, or slippery surfaces.
  • Move up and down stairs and/or service ramps.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Communications

  • Speak to guests and coworkers using clea

  • Guest Arrival Expert(Porter)

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***First impressions are everything. When guests arrive at our hotels, we want that...

  • Guest Arrival Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation African Pride Melrose Arch Autograph Collection, 1 Melrose Square, Johannesburg, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving...

  • Guest Arrival Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Greet and escort guests to rooms. Open doors and assist guests/visitors entering and...

  • Guest Arrival Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Fire & Ice Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving...

  • Guest Arrival Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International Full time

    POSITION SUMMARY Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (., use of room key, mini-bar, ice and vending areas, in-room safe, valet...

  • Guest Arrival Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc. Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Fire & Ice Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Greet and escort guests to rooms. Open doors and assist guests/visitors...

  • Guest Experience Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc. Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert(Front Office)

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want...

  • Guest Service Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Hyatt House Sandton Full time

    GUEST SERVICE AGENTHyatt House Johannesburg SandtonZA - GT - JohannesburgFull-timeMonthly South African Rand (ZAR) pay basisMain Duties:To assist the Front Office Manager/Assistant Front Office Manager to ensure the smooth and efficient operation of the Front Office Department and all related Guest Services, achieving maximum sales and guest satisfaction,...

  • Guest Relations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Recruiters Full time

    Title:GUEST RELATIONS MANAGER Hospitality:Salary: R R 35000 based on experienceDescription: Here is an opportunity to join a group with a vast selection of ownermanaged luxury accommodation across South Africa. Our client's property, situated centrally in the northern suburbs of Johannesburg, is needing a new Guest Relations Manager to own control of all...

  • Food and Beverage Service Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about putting food on the table that our guests will enjoy until they ask...

  • Food & Beverage Service Expert - Johannesburg

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about putting food on the table that our guests will enjoy until they ask...

  • Food and Beverage Service Expert

    4 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy...

  • Food and Beverage Service Expert

    1 month ago

    Johannesburg, Gauteng, South Africa Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy...

  • Food & Beverage Service Expert - Protea Hotel by OR Tambo Airport

    4 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International Full time

    Job InformationCategory: Food and Beverage & CulinaryLocation: Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South AfricaSchedule: Full-TimeLocated Remotely: NoRelocation: NoPosition Type: Non-ManagementPOSITION SUMMARYOur focus is not just about serving meals to our guests, but about creating a memorable...

  • Food & Beverage Service Expert - Protea Hotel by OR Tambo Airport

    1 month ago

    Johannesburg, Gauteng, South Africa Marriott International Full time

    Job InformationCategory: Food and Beverage & CulinaryLocation: Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South AfricaSchedule: Full-TimeLocated Remotely: NoRelocation: NoPosition Type: Non-ManagementPOSITION SUMMARYOur focus is not just about serving meals to our guests, but about creating a memorable...

  • Reception / All-rounder / Reservations

    2 weeks ago

    Johannesburg, Gauteng, South Africa Dream Hotels and Resorts Full time

    Looking to place a Reception / All-Rounder / Reservations... build your CV by gaining experience and 360 exposure to FO, Reception + Reservation. Be the 1st line of contact to our guests. We are looking for your expertize, experience and skill to supervise & manage FO, incl Reservation & Reception_Duties: Responsible for FO / Reception / Reservation_...

  • Guest Service Agent- Short Stay Industry

    2 weeks ago

    Johannesburg, Gauteng, South Africa Prim Short Stays Ltd Full time

    Job Title: Hospitality Guest Communications Agent - Short Stay IndustryOur Company was founded in 2017 with the focus to become a leading property management agent within the hospitality industry in Nottingham. Over the last 6 years we have grown to a portfolio of over 200 properties with a geographical footprint across the East Midlands. We pride ourselves...

  • Senior Head Butler

    2 weeks ago

    Johannesburg, Gauteng, South Africa LonMG Executive Search & Consulting LLC Full time

    The Head Butler/Butler Manager oversees all aspects of the butler department. The main duties and responsibilities of the Head Butler/Butler Manager include ensuring all Butlers under his supervision report to their daily assignments on time and are properly groomed and dressed, ensuring all Butlers have knowledge of in-suite services, technology and...

  • Event Service Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International Full time

    POSITION SUMMARY Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event...