Guest Service Agent

2 weeks ago

Johannesburg, Gauteng, South Africa Hyatt House Sandton Full time

GUEST SERVICE AGENT
Hyatt House Johannesburg Sandton

ZA - GT - Johannesburg

Full-time

Monthly South African Rand (ZAR) pay basis

Main Duties:


To assist the Front Office Manager/Assistant Front Office Manager to ensure the smooth and efficient operation of the Front Office Department and all related Guest Services, achieving maximum sales and guest satisfaction, and adhering to the standard of service required by the hotel.


Customer Service:

  • To maintain an atmosphere of tranquility and efficiency at the front desk.
  • To attend to all guests who approach the Front Desk, immediately, cordially and with a smile.
  • To attend the Hotel guests in the procedure of registering, enquiries, guest handling, messages and all related matters.
  • To register the guests promptly ensuring that they are provided with all the necessary information.
  • To enter all guest folios and relevant data into the computer immediately and accurately.
  • To answer the telephone promptly and clearly, ensuring a courteous and friendly manner.
  • To take room reservations effectively, efficiently and as entered properly to the computer.
  • To ensure that the V.I.P., and special request rooms are preassigned and that rooms are ready at least 30 minutes prior to guest's estimated time of arrival.
  • To have a sound knowledge of the company's Marketing Programs.
  • To keep daily log book up to date.
  • To prepare registration cards for the next day's arrivals.
  • To be constantly aware of the room situation and to strive to obtain maximum occupancy.
  • To maintain and update the guest history files on a regular basis.
  • To be aware of all hotel activities daily.
  • To handle the guest messages and ensure that they are distributed promptly and efficiently as per the departmental procedures.
  • To post all charges immediately to the guest folios.
  • To handle foreign exchange transaction according to the standard procedures ensuring that a receipt is given.
  • To ensure that the hotel's credit policy is adhered to at all times.
  • To ensure that all guest/group information and billing instructions received from Reception are complete.
  • To operate switchboard at the Front Desk when on duty at night shift and to use correct procedure for handling calls, billing, message handling, wakeup calls, and making overseas calls for guests.

Qualifications & Experience:

Degree/Diploma in Hospitality

At least 2 years of experience in an International Luxury Brand Hotel in the same field.

Confidence in working independently and part of a team.

Flexibility to respond to a range of different work situations.

Ability to communicate clearly with manger and guests.

System Knowledge:

  • Opera
  • Micros

Ability to commute/relocate:

  • Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

  • Guest Service Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa 84 on Fourth Guesthouse Full time

    84, 4th Avenue, Melville, JohannesburgJOB DESCRIPTION:Front of house and weekend cookDESCRIPTION: Guest-Service AgentLOCATION: 84 on Fourth Guest House, Melville, JohannesburgWORKING HOURS: Saturday and Sunday 7:00am-5:00pm and Mon/Tues/Friday 5:00pm-10:00pmREMUNERATION: Dependent on experience, general range between R300-R500 a dayJOB TITLE:Guest-Service...

  • Swedish Speaking Guest Service Support Agent Job

    2 weeks ago

    Johannesburg, Gauteng, South Africa Language Recruiters Full time

    We have an exciting job opportunity for a Swedish speaking Guest Service Support Agent to join a leading international travel company and work remotely in Johannesburg, South Africa. If you enjoy talking to people and are able to work in fast-paced and competitive atmosphere, this job could be perfect for you This company offers an excellent salary, monthly...

  • Guest Service Agent- Short Stay Industry

    2 weeks ago

    Johannesburg, Gauteng, South Africa Prim Short Stays Ltd Full time

    Job Title: Hospitality Guest Communications Agent - Short Stay IndustryOur Company was founded in 2017 with the focus to become a leading property management agent within the hospitality industry in Nottingham. Over the last 6 years we have grown to a portfolio of over 200 properties with a geographical footprint across the East Midlands. We pride ourselves...

  • Guest Services Attendant

    4 weeks ago

    Johannesburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Services Attendant

    2 months ago

    Johannesburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Social Media and Guest Service

    2 weeks ago

    Johannesburg, Gauteng, South Africa Proxy Stays Full time

    100% Remote Based Work.We are looking to appoint a customer liaison person to manage our guests, bookings, guest communication and social media. 2 years customer service experience in the tourism sector Excellent written and verbal skills (English) Strong ability to manage tasks, apps, OTA booking platforms and booking calendars. Management of social media...

  • Guest Arrival Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Greet and escort guests to rooms. Open doors and assist guests/visitors entering and...

  • Guest Arrival Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation African Pride Melrose Arch Autograph Collection, 1 Melrose Square, Johannesburg, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving...

  • Guest Arrival Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Fire & Ice Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving...

  • Fttb Sales Agents

    2 weeks ago

    Johannesburg, Gauteng, South Africa Cool Ideas Service Provider Full time

    Cool Ideas is looking for dynamic, energetic salesperson(s) to join our Fibre to the Business (FTTB) Team. We require agents in the Gauteng and Western Cape region.Requirements:Minimum of 3 years demonstrable sales experienceExcellent communication skills; written and verbalMust be driven to achieve monthly sales targetsRoles and responsibilities:Cold...

  • Customer Service Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Initiate international Full time

    We have an exciting job opportunity for a Customer Service Agent who is customer-orientated and who has a passion and liking for people to join our client's team in Johannesburg. This team is looking for a person who will act as a liaison, promote product/campaign information and who can resolve any emerging problems that the clients might face with accuracy...

  • Guest Arrival Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc. Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Fire & Ice Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Greet and escort guests to rooms. Open doors and assist guests/visitors...

  • Guest Arrival Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***First impressions are everything. When guests arrive at our hotels, we want that...

  • Guest Arrival Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International Full time

    POSITION SUMMARY Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (., use of room key, mini-bar, ice and vending areas, in-room safe, valet...

  • Guest Experience Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc. Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out....

  • Guest Experience Supervisor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Fire & Ice Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Guest Experience Supervisor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, verifying guest identity, form of payment, assigning room,...

  • Customer Service Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Initiate international Full time

    Looking for an opportunity to put your charming personality and quick wit to work? Look no further A company that provides the best, leading-edge global support services to a variety of international organisations has an exciting job opportunity for a Customer Service Agent to join their team in Johannesburg. You will form part of their high performing...

  • Customer Service Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Initiate international Full time

    Looking for an opportunity to put your charming personality and quick wit to work? Look no further A company that provides the best, leading-edge global support services to a variety of international organisations has an exciting job opportunity for a Customer Service Agent to join their team in Johannesburg. You will form part of their high performing...

  • Guest Relations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Recruiters Full time

    Title:GUEST RELATIONS MANAGER Hospitality:Salary: R R 35000 based on experienceDescription: Here is an opportunity to join a group with a vast selection of ownermanaged luxury accommodation across South Africa. Our client's property, situated centrally in the northern suburbs of Johannesburg, is needing a new Guest Relations Manager to own control of all...