Guest Arrival Expert

2 weeks ago

Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location African Pride Melrose Arch Autograph Collection, 1 Melrose Square, Johannesburg, Gauteng, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.

Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.

Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Maintain awareness of suspicious persons on property premises.
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Policies and Procedures

  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Follow company and department policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.
Guest Relations

  • Address guests' service needs in a professional, positive, and timely manner.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physicallyimpaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Assist other employees to ensure proper coverage and prompt guest service.
Communication

  • Speak to guests and coworkers using clear, appropriate and professional language.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or

  • Guest Arrival Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***First impressions are everything. When guests arrive at our hotels, we want that...

  • Guest Arrival Expert(Porter)

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***First impressions are everything. When guests arrive at our hotels, we want that...

  • Guest Arrival Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Greet and escort guests to rooms. Open doors and assist guests/visitors entering and...

  • Guest Arrival Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Fire & Ice Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving...

  • Guest Arrival Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International Full time

    POSITION SUMMARY Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (., use of room key, mini-bar, ice and vending areas, in-room safe, valet...

  • Guest Arrival Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc. Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Fire & Ice Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Greet and escort guests to rooms. Open doors and assist guests/visitors...

  • Guest Experience Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc. Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert(Front Office)

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want...

  • Guest Service Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Hyatt House Sandton Full time

    GUEST SERVICE AGENTHyatt House Johannesburg SandtonZA - GT - JohannesburgFull-timeMonthly South African Rand (ZAR) pay basisMain Duties:To assist the Front Office Manager/Assistant Front Office Manager to ensure the smooth and efficient operation of the Front Office Department and all related Guest Services, achieving maximum sales and guest satisfaction,...

  • Guest Relations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Recruiters Full time

    Title:GUEST RELATIONS MANAGER Hospitality:Salary: R R 35000 based on experienceDescription: Here is an opportunity to join a group with a vast selection of ownermanaged luxury accommodation across South Africa. Our client's property, situated centrally in the northern suburbs of Johannesburg, is needing a new Guest Relations Manager to own control of all...

  • Food and Beverage Service Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about putting food on the table that our guests will enjoy until they ask...

  • Food & Beverage Service Expert - Johannesburg

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about putting food on the table that our guests will enjoy until they ask...

  • Food and Beverage Service Expert

    4 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy...

  • Food and Beverage Service Expert

    1 month ago

    Johannesburg, Gauteng, South Africa Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy...

  • Food & Beverage Service Expert - Protea Hotel by OR Tambo Airport

    4 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International Full time

    Job InformationCategory: Food and Beverage & CulinaryLocation: Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South AfricaSchedule: Full-TimeLocated Remotely: NoRelocation: NoPosition Type: Non-ManagementPOSITION SUMMARYOur focus is not just about serving meals to our guests, but about creating a memorable...

  • Food & Beverage Service Expert - Protea Hotel by OR Tambo Airport

    1 month ago

    Johannesburg, Gauteng, South Africa Marriott International Full time

    Job InformationCategory: Food and Beverage & CulinaryLocation: Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South AfricaSchedule: Full-TimeLocated Remotely: NoRelocation: NoPosition Type: Non-ManagementPOSITION SUMMARYOur focus is not just about serving meals to our guests, but about creating a memorable...

  • Reception / All-rounder / Reservations

    2 weeks ago

    Johannesburg, Gauteng, South Africa Dream Hotels and Resorts Full time

    Looking to place a Reception / All-Rounder / Reservations... build your CV by gaining experience and 360 exposure to FO, Reception + Reservation. Be the 1st line of contact to our guests. We are looking for your expertize, experience and skill to supervise & manage FO, incl Reservation & Reception_Duties: Responsible for FO / Reception / Reservation_...

  • Guest Service Agent- Short Stay Industry

    2 weeks ago

    Johannesburg, Gauteng, South Africa Prim Short Stays Ltd Full time

    Job Title: Hospitality Guest Communications Agent - Short Stay IndustryOur Company was founded in 2017 with the focus to become a leading property management agent within the hospitality industry in Nottingham. Over the last 6 years we have grown to a portfolio of over 200 properties with a geographical footprint across the East Midlands. We pride ourselves...

  • Senior Head Butler

    2 weeks ago

    Johannesburg, Gauteng, South Africa LonMG Executive Search & Consulting LLC Full time

    The Head Butler/Butler Manager oversees all aspects of the butler department. The main duties and responsibilities of the Head Butler/Butler Manager include ensuring all Butlers under his supervision report to their daily assignments on time and are properly groomed and dressed, ensuring all Butlers have knowledge of in-suite services, technology and...

  • Event Service Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Marriott International Full time

    POSITION SUMMARY Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event...