Contact Centre Consultant

2 weeks ago


Bellville, Western Cape, South Africa Metropolitan Life Full time

Introduction
Metropolitan is one of the oldest financial services brands in South Africa.

With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.


Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.


Role Purpose
To render a comprehensive telephony and administration client service to policyholders and other internal and external customers.

Requirements:

  • Matric / Grade 1
  • Ability to speak and understand English, and two or more additional South African languages.
  • 2 years client service call centre experience, dealing with calls and all related admin functions.
  • Understanding of longterm insurance industry and In House systems.

Duties & Responsibilities

  • Handle all incoming contact mediums and all related administration received as a result of the contacts received.
  • Perform tasks to adhere to the pay for performance requirements.
  • Manage and adhere to established service level agreements.
  • Develop and maintain productive and collaborative working relationships with peers.
  • Positively influence and participate in change initiatives.
  • Investigate client queries within the agreed service level agreement and ensure that clients receive timeous feedback.
  • Escalate client queries to the relevant department or stakeholder.
  • Provide accurate information and advice to clients and stakeholders in order to ensure that the clients receive the appropriate after sales service.
  • Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
  • Provide authoritative, expertise and advice to clients and stakeholders.
  • Build and maintain relationships with clients and internal and external stakeholders.

Competencies

  • Client/Stakeholder Commitment.
  • Drive for Results.
  • Collaboration.
  • Impact and Influence.
  • Self-Awareness and Insight.

  • Contact Centre Agent

    2 weeks ago


    Bellville, Western Cape, South Africa University of the Western Cape Full time

    Applications are invited for the role of Contact Centre Agent. This position is ideally suited to a vibrant, self-motivated and efficient person with excellent interpersonal and communication skills.Key Performance Areas:Minimum Requirements Matric Proficiency in at least two South African languages is required of which one must be English (proficiency in an...

  • Team Manager

    2 weeks ago


    Bellville, Western Cape, South Africa Kinesis (Call centre staffing) Full time

    Dealing with the day-to-day management of the Sales Consultants in the Contact Centre.Coach and develop teams and manage staff needs.Manage Complaints and monitoring targets.Manage staffing needs, productivity, and quality.Deal with IR issues.Training of new consultants in the contact centre.Requirements:Grade 12Tertiary qualificationMinimum of 6 years team...


  • Bellville, Western Cape, South Africa Stodels Garden Centre Full time

    Shop Information Consultant - Bellville (RETAIL GARDEN CENTRE)Multi Award Winning Nursery-Stodels is looking for a meticulous and friendly Shop Information Consultant to assist the Support Services team at the Bellville Garden Centre. The position will report directly to the Support Services Manager.Main duties: To be familiar with the Customer Service...

  • Sales Consultant

    2 weeks ago


    Bellville, Western Cape, South Africa Kinesis (Call centre staffing) Full time

    _Our client is seeking a Sales Consultant._- Requirements_Two years call centre sales experience.Must have Grade 12Credit and Criminal clear.Willing to learn.Able to work rotational shifts Monday-Sunday.Must have good communication skills.- Duties _Making outbound calls to potential clients.Capturing information.Generating leads.Salary: R11,500.00 per...

  • Sales Consultant

    2 weeks ago


    Bellville, Western Cape, South Africa Kinesis (Call centre staffing) Full time

    _Our client is seeking a Sales Consultant._- Requirements_Three years call centre sales experience.Must have Grade 12Credit and Criminal clear.Willing to learn.Monday-FridayMust have good communication skills.- Duties _Making outbound calls to potential clients.Capturing information.Generating leads.Salary: R12 000,00 per monthAbility to commute/relocate:...

  • Sales Consultant

    2 weeks ago


    Bellville, Western Cape, South Africa Kinesis (Call centre staffing) Full time

    _Our client is seeking a Sales Consultant._- Requirements_Two years call centre sales experience.Must have Grade 12Credit and Criminal clear.Willing to learn.Able to work rotational shifts Monday-Sunday.Must have good communication skills.- Duties _Making outbound calls to potential clients.Capturing information.Generating leads.Salary: R9,000.00 per...

  • Sales Team Leader

    2 weeks ago


    Bellville, Western Cape, South Africa Call Centre Staffing Full time

    Western Cape, BellvilleResponsibilities Set goals with team members. Motivation and coaching. Resolve peoplerelated problems e.g. conflict of interest, absenteeism and disciplinary matters. Vesting and training of new Consultants in the contact centre. Drive the achievement of project and campaign targets. Escalate call resolution and provision of project...

  • Call Centre Agent Ii

    2 weeks ago


    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Lead Consultant

    2 weeks ago


    Bellville, Western Cape, South Africa Isilumko Staffing Full time

    Urgent: Leads ConsultantOur client in the insurance industry is seeking Leads Consultants to generate quality sales opportunities for the Distribution channels.Qualification & experience Matric (or equivalent qualification) Call Centre experience (Outbound would be an advantage) Previous financial services experience will be advantageous Minimum 3 years Call...


  • Bellville, Western Cape, South Africa Call centre staffing Full time

    A customer care consultant needed to assist with a network provider company.Requirements: 3 years of customer services call centre experience Matric ITC clearTraining will be based in Century City for 8 weeks.Job Types: Full-time, PermanentSalary: R9,500.00 per monthAbility to commute/relocate: Bellville,Western Cape: Reliably commute or planning to relocate...

  • Lead Consultant

    2 weeks ago


    Bellville, Western Cape, South Africa Isilumko Staffing Full time

    Urgent: Leads ConsultantOur client in the insurance industry is seeking Leads Consultants to generate quality sales opportunities for the Distribution channels.Qualification & experience Matric (or equivalent qualification) Call Centre experience (Outbound would be an advantage) Previous financial services experience will be advantageous Minimum 3 years Call...

  • Sales Team Leader

    2 weeks ago


    Bellville, Western Cape, South Africa Call Centre Staffing Full time

    Responsibilities Set goals with team members. Motivation and coaching. Resolve peoplerelated problems e.g. conflict of interest, absenteeism and disciplinary matters. Vesting and training of new Consultants in the contact centre. Drive the achievement of project and campaign targets. Escalate call resolution and provision of project and campaignrelated...


  • Bellville, Western Cape, South Africa Call Centre Staffing Full time

    Western Cape, Bellville R 4 300 Monthly (Market related) Do you need a fresh start in the call centre industry?A well-known service network provider is looking for customer service agents to start working ASAP. Requirements Matric Fluent in Zulu or Sotho as a home language. Hospitality and retail experience is an advantage Able to type 30 WPM Able to work...

  • Leads Consultant

    2 weeks ago


    Bellville, Western Cape, South Africa Call Centre Staffing Full time

    Leading FSP in Bellville is looking for Lead Consultants.Opportunity to work for a well-established financial company that offers great benefits, vibey working environment and opportunity to grow.Successful applicants will be responsible for generating leads for the Sales Team.Responsibilities:Sales of insurance packages to potential clients.Achievement of...


  • Bellville, Western Cape, South Africa Santam Full time

    Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...

  • Sales Consultant

    2 weeks ago


    Bellville, Western Cape, South Africa PST Training Full time

    SALES CONSULTANTPST Training, an established Training Centre in Bellville, is looking to employ a vibrant Sales Consultant to join our team on a full-time basis.To fit our profile - you need to be/have:Dynamic, passionate and results driven Team player and selfmotivated Good communication skills Friendly, helpful, confident & customer service focused...

  • Sales Consultant

    2 weeks ago


    Bellville, Western Cape, South Africa PST Training Full time

    SALES CONSULTANTPST Training, an established (28 years) Training Centre in Bellville, is looking to employ a vibrant Sales Consultant to join our team on a full-time basis.To fit our profile - you need to be/have:Dynamic, passionate and results driven Team player and selfmotivated Good communication skills (Afrikaans & English) Friendly, helpful, confident &...


  • Bellville, Western Cape, South Africa ABC Worldwide Full time

    Role: Outbound Sales ConsultantOur client is looking for TOP-PERFORMING Outbound Sales Consultant offering a basic salary of R12 500+commission.Key Responsibilities: Selling Insurance (Longterm), outbound calling. Adhere to Quality and Compliance processes Resolve complaint and objections Build and maintain good client relationships Managing information...

  • Sales Consultant

    2 weeks ago


    Bellville, Western Cape, South Africa CA Support Full time

    A leading kitchen & cupboard manufacturing company committed to delivering exceptional design services seeks an experienced Sales Consultant to join their team.Responsibilities: Discussing project requirements with clients Prepare designs and specifications for Design Team Management of customer quotes, contracts, payments Meeting sales targets Seeking new...


  • Bellville, Western Cape, South Africa Santam Full time

    CAREER OPPORTUNITYThe Santam BITS (Business Information & Technology Services) division has a new position available for an Internal Management / Business consultant to implement artificial intelligence decision objects into new and existing business processes. This position will be based in Cape Town, Bellville and remote working is acceptable. The position...